Technical Support Analyst
Location: Huntsville, AL
Job Type: Temp-to-Hire
Pay Rate: Up to per hour, DOE
In this job, here are some of the duties to be performed:
We are currently seeking a Technical Support Analyst for a contract to hire role in Huntsville, AL.
This position requires great people skills. The individual must be skilled at listening to clients, capturing issues, and guiding them through issue resolution. The individual must be courteous, well spoken, and not easily shaken. Previous call center and networking experience is a great plus for the position(s). Candidate will work closely with Vendors, Technicians, Engineering, and Management.
Our client is a 24X7X365 service operation. As such, prospective analysts must be open to working non-standard 2nd, 3rd and/or weekend shifts and working after hours on-call shifts. All prospective analysts are required to pass a criminal background check.
To be considered for this job, candidates may be required to have the following skills and experience:
Below is a list of qualifications we seek:
- Excellent customer service and telephone skills. Required proficiency in both spoken and written English required.
- Network knowledge of client LAN, wireless, and remote access networks.
- Network (e.g., patching, VPN Client, TCPIP Fundamentals, DHCP, DNS, WINS; remote access)
- Experience with Cisco Switches, SolarWinds
- Multi-platform client computing across Windows & Apple clients operating systems.
- End user accounts administration via Active directory;
- Proficient in Win 7, Win 10, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing.
- Directory Services (e.g. Active Directory)
- IT security including Antivirus and Malware protection.
- Asset management
- Desktop services (e.g PC hardware, operating system, and standard applications)
- Train end users regarding IT client services
- Capability to work both independently and in a team environment
- Maintain a high level of customer satisfaction
- Capable of producing systems documentation and process manuals in support of operations if required.
Certifications required: CCNA
Certifications that add value; Any Cisco, CompTIA Network +, Avaya, Service Now, Microsoft, Aruba Wireless, and CompTIA Security +.
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