Location: Amherst, NY
Responsible for service quality monitoring and investigation of identified recurring issues / problems, and then developing a workaround and/or fix.
Plans for the deployment of technical changes (hardware/software releases and upgrades)
Provides assistance for legacy and new room deployment as needed.
Supports regional operational service delivery teams (contractors) as needed.
Creates and maintains detailed infrastructure, support, and process documents as required.
Participate fully in the development, testing and QA functions to ensure that projects are securely delivered and fulfill expectations.
Provide on-site second & third level problem resolution support as necessary to achieve or exceed voice/video network and system service level commitments. In addition, provide limited first tier technical support that may require periodic 24X7 immediate response times.
Provide remote or on-site third level problem resolution support as necessary to achieve or exceed voice/video service level commitments.
A minimum of 2 years of college and 8 years’ experience in video and audio / visual technologies or in lieu of 2 years of college, a minimum of 10 years of related experience. Related experience can be a blend of professional or military experience in telecommunications, networking, video conferencing, unified communications, or VOIP fields.
Expert level competency in two or more of the following technologies or vendors: Polycom network and end point engineering, Cisco CUCM/VOIP, Cicso / Polycom video bridging, video bridging and hosting infrastructure, Cisco Telepresence, Web Streaming (Kaltura, Qumu, Media Platform), Cisco Jabber / Microsoft Skype for Business, Network QOS, LAN/WAN/MAN protocols, layout and infrastructure.
Polycom Video certifications or Certified Technology Specialist (CTS) are a plus
A very high level and conceptual understanding of network routing/switching/QOS, firewalls and its potential impact on Video and Web streaming network environments is a plus.
Self-motivated independent individual with strong teamwork and service management skills who is able to operate effectively in a multi-cultural worldwide enterprise
Excellent documentation practices: SharePoint, Visio, Excel, Word, etc.
Project management skills and experience with project methodologies
Strong sense of ownership and personal responsibility, ability to work independently and as a member of a team of technical professionals.
Ability to manage technology releases including software, hardware, and corresponding support documentation.
Ability to propose and participate in design improvements for video & conferencing infrastructure, including collaboration services.
Together, M&T Bank and Wilmington Trust, a part of M&T Bank Corporation, represent one of the country’s leading depository and lending franchises, a premier wealth advisory firm, and the partner of choice for corporate transactions and structures. As one of strongest, most successful companies in the U.S financial services industry, M&T continues to grow, offering value to our shareholders and opportunity to qualified professionals. M&T Bank Corporation is one of the 20 largest commercial bank holding companies headquartered in the United States. With over 16,000 employees and more than 700 branches, M&T serves more than two million consumer households and commercial Job Posting:
Jun 19, 2017, 8:57:46 AM Unposting Date: