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Customer Service Representative (Heating and Air)

Company: N/A

Location: Saint Paul, MN

Pay: $15.00 - $17.00 /Hour

Contact Information

Name: Joshua Pardun
Phone: 6516889888
Fax: 6516887595
Apply Online

Job Description

We are in search of a customer oriented individual that portray our company's values to each and every customer. We are a Plumbing, Heating, and Air Company and looking for a professional Customer Service Rep. to join our growing team.

Start Date: July 5th or later depending on availability
Pay: $15-17/hr

Responsibilities Include:

- Scheduling service calls for HVAC needs
- Mostly residential customer inquires
- Record customer information including: addresses, billing information, special requests, inc.
- Accurately record and communicate dispatch information
- Promote company services and special promotions
- Resolve customer concerns, contacting techs, and following up with customers
- Maintain organization standards
- Keep customers informed about delays or rescheduling
- Administrative order management
- Light AP and AR work
- Working through a CRM system
- Other duties as required

We are an equal opportunity employer.

Job Requirements

- Use a CRM system to maintain client files
• Great Customer Service Presence
• Organized and ability to switch gears quickly and accurately
• Strong attention to detail
• Prior over the phone customer service experience
• Self starter