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Network Administrator I

Company: N/A

Location: Denver, CO

Pay: N/A

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Job Description

• Perform day to day support functions; including Telephony Admin and basic Network Admin technical support for internal clients via phone, email, IM, web collaboration and walk-ups

• Triaging and fielding Telephony and basic Network ServiceNow tickets

• Assisting with on-boarding and Off-boarding of employees at various sites and locations

• Deploying and Installing Avaya desktop phones and headsets where applicable

• Performing Moves, Adds, Changes and Deletes via our ticketing system

• Password resets for voicemail and other voice and data systems

• Creating and opening tickets with various vendors and telco providers as required and help follow and communicate those issues through their completion

• Participating in Telephony and Network asset management inventory and record keeping

• Updating technical documentation where needed

• Performing basic trouble-shooting prior to any escalations

• Ability to travel on short notice (less than 15%)

• Excellent problem solving skills, people skills, and both verbal and written communication skills

• Solid understanding of Avaya phone systems to include H323, SIP endpoints, and various trunking methods

• Demonstrated understanding of network concepts and protocols (TCP, IP, SIP, OSPF, BGP, etc… )

• Solid end-to-end trouble-shooting skills (spanning a large domestic network)

• Experience with Microsoft Active Directory; ability to update user properties

• Experience with Cisco networking is a plus (CCNA, CCNP, etc… a plus)

• Experience with technical writing skills for creating and updating processes and procedures

• A minimum of 2 years in an end-user support role, both on premise and remote

• Bachelor's Degree in Computer Science or related field (Preferred), or practical experience in the field 

• Solid understanding of ITIL best practices

• Good understanding of SolarWinds Alarm Management

Job Requirements