Customer Account Manager
Location: Pine Bluff, AR
Description: At Aaron's, we call our assistant manager role Customer Accounts Manager because this position is so much more than assistant management! Aaron's provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally!
As a Customer Account Manager, you will be essential in helping our customers achieve ownership by providing individualized attention in managing the customer accounts department (responsible for customer renewal payments) and achieving company standards on non-renewal closing percentages. Additional Customer Account Managers help support the overall needs of the store by assisting other associates and acting as key holder in the store manager's absence. At Aaron's, you are making a difference-your dedicated attention to each customer helps bring the closer to our mutual goal of ownership. Come see why the difference is personal at Aaron's, connect with us today!
Personally support every customer to Own it.
Manage the collections process
Counsel customers to gain timely lease/merchandise renewals
Confirm customer identification, collect money and obtain customer signatures on lease agreements
Contact customers who have not renewed merchandise agreements
Monitor customer payment history and habits and make recommendations to support the customer to ownership
Customer Care and Service
Maintain customer contact over the phone and through home visits
Update customer information and maintain accuracy
Achieve monthly account goals
Review and close lease agreements with customers
Act as key holder as necessary
Facilitate returns in collaboration with store manager
Clean and certify merchandise in the cleaning station for all merchandise personally returned
Additional responsibilities as assigned by management
Two years of college or two years of previous management experience
Good communication and interpersonal relationship skills
Position routinely requires lifting & loading up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Valid driver's license
Good organizational skills
Maintain professional appearance
Strong telephone manners
As a Potential Aaron's Associate
You'll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You'll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You'll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.
Aaron's has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, our stores are built on a foundation of excellence, customer focus, & quality products and services. Personally and professionally, we hold ourselves to high standards and unwavering commitment to do what's right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs; donating time, products and services locally and nationally.
As a Customer Accounts Manager at Aaron's, you will have access to a comprehensive benefits package that includes: Paid time off including vacation days, sick days and holidays
Unlimited bonus & commission opportunities
Five day work week, Sundays always off!
Medical, dental & vision insurance
401(K) with company match
All drivers must comply with the Aaron's Driver Qualification policy which includes: a satisfactory MVR (driving record), a valid Driver's License, D.O.T. physical/certification in states that require it.
A drug screen and criminal background investigation is required.
Aaron's is an Equal Opportunity Employer