Location: San Francisco, CA
Our client is currently seeking a HelpDesk Support in SF, CA. This role will go for a full 24 month contract with likely conversion.
Location: SF, CA
Duration: 6+ months, likely 24 months
For immediate consideration please send resumes to Michael Almond at [Click Here to Email Your Resumé]
Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. SKILL SET
Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required. Excellent customer service, verbal and written communication skills are a must. The ability to multi-task, prioritize and work under pressure are required. Must be willing to work flexible hours when appropriate. Prior customer service, call center or help desk experience is required. EXPERIENCE LEVEL