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Medical Records Clerk

Company: N/A

Location: Fort Smith, AR

Pay: N/A

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Phone: n/a
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Job Description

Job Description

Medical Records Clerk

Position Summary:
The Medical Records Clerk is responsible for processing all medical records request through prompt and courteous service in a fast-paced, high volume, customer focused environment. ROI Specialist are also responsible for ensuring accuracy and safeguarding patient's right to privacy by adhering to company policy and HIPAA regulations.
Essential Functions:

  • Maintains a high level of professionalism and good rapport with clients

  • Informs the Supervisor, in his/her absence, the Operations or Regional Manager, of all issues, complaints, incidents, etc. immediately

  • Performs work at assigned site(s) or CPC in accordance with the medical facility specific procedures and STAT policies and procedures

  • Maintains confidentiality by keeping all patient and medical information seen and heard in the facility in the strictest confidence

  • Maintains productivity, quality and assures customer service standards

  • Answers and conducts business on the telephone routinely while maintaining excellent customer service skills

Authorizing Process:

  • Reviews Release of Information requests for validity according to applicable state or federal statutes

  • Returns inappropriate authorizations and request or requester

  • Looks up medical record numbers, fills out guides and pulls medical records, if so directed

  • Reviews the requests to determine which records are being requested

Copying Process:

  • Scans the medical record and chooses the appropriate information to be photocopied, if so directed

  • Copies the appropriate pages for the requested records, if so directed

  • Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure

  • Documents the release of information in the patient medical record or other means determined by the facility

Invoicing Process:

  • Calculates the amount to be billed to the requester and prepares the invoice, if so directed

  • Certifies the copies of medical records when requested, if so directed

  • Prepares copies of mailing, by weighing and affixing postage or by processing the mail through

Job Requirements

Medical Records Clerk



  • High School Graduate or General Education Degree (GED)


  • Six months to one year related experience

Computer Skills: 

  • Basic Computer Functions: Keyboard, Data Entry

Other Requirements:

  • Prior HIPAA Knowledge Preferred, Medical Terminology class is strongly encouraged

Base Pay: 

  • $12.00 /Hour

Work Schedule: Full Time & Part time position available

  • Full Time - Monday - Friday 8am to 4:30pm

Job Snapshot

Base Pay: $12.00 /Hour

Employment Type: Full-Time

Job Type: Health Care, Admin - Clerical, Other

Education: High School

Experience: 0 to 1 year(s)

Job Requirements

Must have Release of Information experience.