Location: Birmingham, AL
The Service Administrator will provide administrative support to the Service Department by updating service related systems and contacting customers on a regular basis. This position is also responsible for the completion of all paperwork related to the Service Department.
-Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start R/O’s, schedule pick-ups and vendor outside work.
-Respond to customer inquiries regarding billing and scheduling. Greet customers at the location and assists customers via phone and e-mail.
-Assist with parts inventories and cycle counts, procurement, storage and billing.
-Complete yard checks and/or safety inspections
-Assist with shop administrative processes and run reports as scheduled
-Complete repair orders, fuel analysis, and all paperwork involved in daily office procedures
-Recording attendance of shop personnel
-Ordering supplies, mailing, and scheduling
-Accident reporting and administration
-Prepares, issues, and sends out receipts, bills, policies, invoices, warranties, statements, and checks
-Operates computer terminal to input and retrieve data
-Opens and routes incoming mail, answers correspondence, and prepares outgoing mail
-Other projects and tasks as assigned by supervisor
-High School Diploma or equivalent required; Associates or Bachelors’ degree preferred
-2 years of experience in shop administration
-2 years of customer service experience
-Proficient skill with MS Office software
-Excellent phone skills
-Excellent verbal communication skills
-Regular, predictable, full attendance is an essential function of the job
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.