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Account Representative - Collections (WFI)

Company: N/A

Location: Las Vegas, NV

Pay: N/A

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Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

-           Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts

-           Negotiate with customers to create payment solutions based on individual circumstances

-           Conduct light skip-tracing activity to generate potential leads on customer or collateral

-           Review and submit accounts for repossession activity based on mitigating factors

-           Execute collection efforts as directed by the department manager

-           Actively participate in team and department meetings to improve work flow, collection processes and department efficiencies

-           Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology

 

 

ESSENTIAL KNOWLEDGE, SKILL & LICENSES:

-           Minimum 2 years of experience in unsecured or sub-prime auto finance collections

-           Excellent communication negotiation and writing skills

-           Working knowledge of state and federal laws applicable to collections, including the F.D.C.P.A, T.C.P.A and Robbins-Rosenthal Act.

-           Must be able to maintain an 8 hour shift Monday-Friday; Flexible schedule required; must be willing to work weekends and overtime.

-           Capable of effectively operating in a high-pressure, high-volume environment

-           Goal oriented with a desire for improvement and advancement

-           Team player

 

EDUCATION AND/OR EXPERIENCE:

- High School diploma (or equivalent) required.

 

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

-Daybreak

-Basic MS Excel

-Basic MS Outlook

-Skip Tools; E-collect, 411.com


Job Requirements