Bi-Lingual Customer Service Representative Team Lead
Location: Phoenix, AZ
Pay: $17.00 - $19.00 /Hour
Ref ID: 00210-9500899467
Classification: Customer Service
Compensation: $17.00 to $19.00 per hour
Looking for a Bi-Lingual Customer Service Representative Team Lead to ensure great service in a professional working environment, assist in assessing performance, provide help to management, including training, and keeping management updated on team performance, communicate concerns and policies among management and team-members. Motivating and inspiring the team to surpass their potential Assists in new team member training Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance Communicates deadlines and sales goals to team members Develops strategies to promote team member adherence to company regulations and performance goals Creating a conducive work environment for all the call center's employees Creating sense of ownership within the employees and resolving employee issues Encouraging, supporting, and motivating actively one's peer team Looking constantly for development as well as continuous improvement for the entire team Monitoring, organizing, and coaching team on a day-to-day basis Communicating the company's purpose, core values, vision and culture to employees Ensuring that the employees follow their schedules properly as designed Please send resume to Chris Fuller at [Click Here to Email Your Resumé]
Must be Bi-Lingual Proven work experience as a team leader or supervisor In depth knowledge of performance metrics Good PC skills Excellent communication and leadership skills Organizational and time management skills Decision-making skills.
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
Apply for this job now or contact us today at 888.981.6731 for additional information.
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