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Call Center Customer Service Work from Home Representative (Account Services)

Company: N/A

Location: Tucson, AZ

Pay: N/A

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Job Description

At Cox, we connect people to the things they love. Now we’d like to connect with you to a career opportunity that you will love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to serve, solve and sell. 

This position is a work from home role.  It is preferred that you live within a 20-mile radius from the Cox Tucson, AZ office. The address is: 1440 E 15th street; Tucson, AZ 85719.  All hires will be required to report to the Tucson office for 11 weeks of training (5 weeks classroom training and 6 additional weeks of on the job training).  Training Hours are as follows: Day 1 and Day 2 8am to 5pm and the rest of the training is Monday – Friday from 10am to 7pm.  There is no approved time off during training. Once training is completed the role will be 100% work from home.  On occasion, you will be required to work out of the Tucson office based on business needs.  This role may also require mandatory overtime based on business needs.

We offer...

An Account Services Representative is part of a supportive, service-oriented team that:

Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company:

Unleash your potential with Cox Communications as an Account Services Representative, where you’ll be enhancing the lives of our customers and your career. 

The Cox Communications Difference

Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career. 

Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.

We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.  

Primary Responsibilities and Essential Functions

Job Requirements