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Bi-Lingual Customer Service Representative Supervisor

Company: N/A

Location: Phoenix, AZ

Pay: $17.00 - $19.00 /Hour

Contact Information

Name: Recruiter
Phone: 602-224-2435
Fax: -
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Job Description

Ref ID: 00210-9500899455

Classification: Customer Service

Compensation: $17.00 to $19.00 per hour

Immediate opening for a Bi-Lingual Customer Service Representative Supervisor for an established resort in the Phoenix area. You will motivate team members to ensure the department's goal of offering great service in a professional working environment, as well as assist in assessing performance. Also, you will provide help to management, including training, and keeps management updated on team performance. • Supports team Director and performs management duties when Director is absent or out of office • Provides encouragement to team members, including communicating team goals and identifying areas for new training • Assists in new team member training • Communicates deadlines and sales goals to team members • Creating a conducive work environment for all the call center's employees • Generates and shares comprehensive and detailed reports about team performance with Director • Handling escalated calls, complaints, questions, and queries as necessary • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints • Improving the team and facilitating the communication among the members of team • Exceeding and meeting department objectives • Creating sense of ownership within the employees and resolving employee issues • Encouraging, supporting, and motivating actively one's peer team Please send resume to Chris Fuller at [Click Here to Email Your Resumé]

Job Requirements

• MUST BE BI-LINGUAL • Proven work experience as a team leader or supervisor • In depth knowledge of performance metrics • Good PC skills • Excellent communication and leadership skills • Organizational and time management skills • Decision-making skills

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

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