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Sr Customer Service Representative - Licensed - Allentown, PA, Horsham, PA and Reno, NV or Current PA or NV Telecommute

Company: N/A

Location: Reno, NV

Pay: N/A

Contact Information

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Phone: n/a
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Job Description

Energize your career with one of
Healthcare’s fastest growing companies.  


You dream of a great career with a
great company - where you can make an impact and help people. We dream of
giving you the opportunity to do just this.  And with the incredible
growth of our business, it’s a dream that definitely can come true. Already one
of the world’s leading Healthcare companies, UnitedHealth Group is
restlessly pursuing new ways to operate our service centers, improve our
service levels and help people lead healthier lives.  We live for the
opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our
most exciting business areas: Optum - a growing part of our family of
companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their lives to the
fullest by educating them about their symptoms, conditions and treatments;
helping them to navigate the system, finance their healthcare needs and stay on
track with their health goals. No other business touches so many lives in such
a positive way. And we do it all with every action focused on our shared values
of Integrity, Compassion, Relationships, Innovation and Performance.


Positions in this function are
responsible for providing expertise and customer service support to members,
customers, and / or providers. Direct phone - based customer interaction to
answer and resolve a wide variety of inquiries. Employees in jobs labeled with
"SCA" must support a Government Service Contract Act (SCA) Agreement.


Primary Responsibilities:

  • Provide excellent customer service

  • Constantly meet established productivity, schedule
    adherence, and quality standards

  • Respond to complex customer calls

  • Resolve customer service inquiries which could include:

    • Benefit and Eligibility information

    • Billing and Payment issues

    • Customer material requests

    • Physician assignments

    • Authorization for treatment

    • Explanation of Benefits (EOB)

  • Excellent communication skills coupled with the
    capability to multi-task through several different automation systems is
    required for the candidate to be successful in the role

  • Limited work experience

  • Works on simple tasks using established procedures

  • Depends on others for guidance

  • Work is typically reviewed by others

Required Qualifications:

  • High School Diploma / GED (pr higher) or 10+ years of equivalent
    working experience

  • Health License is required or must be able to obtain
    within 60 days

  • Any customer service experience analyzing and solving
    customer problems, or any experience in an office setting environment
    using the telephone and computer as the primary instruments to perform job

Soft Skills:

  • Ability to navigate a computer while on the phone

  • Ability to remain focused and productive each day
    though tasks may be repetitive

Careers with
Here's the idea. We built an entire organization around one
giant objective; make the health system work better for everyone. So, when it
comes to how we use the world's large accumulation of health-related
information, or guide health and lifestyle choices or manage pharmacy benefits
for millions, our first goal is to leap beyond the status quo and uncover new
ways to serve. Optum, part of the UnitedHealth Group family of businesses,
brings together some of the greatest minds and most advanced ideas on where
health care has to go in order to reach its fullest potential. For you, that
means working on high performance teams against sophisticated challenges that
matter. Optum, incredible ideas in one incredible company and a singular
opportunity to do your life's best work.


Diversity creates a healthier
atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative
Action employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any other
characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a
drug test before beginning employment.


Keywords: Customer Service sales,
Horsham, PA, Allentown, PA, Reno, NV, customer service, UnitedHealth Group,
UnitedHealthcare. AARP, licensed

Job Requirements