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Inbound Healthcare Call Center Rep

Company: N/A

Location: Phoenix, AZ

Pay: $14.00 - $14.25 /Hour

Contact Information


Name: Ryan O'Toole
Phone: 6235181372
Fax: n/a
Apply Online

Job Description

Inbound Healthcare Call Center Rep

This position is located in the Customer Service department, an inbound call center operation.

Under supervision, the CSR provides telephonic assistance to health plan members and representatives of healthcare providers and associated health plans relating to all aspects of relevant health plan programs and benefits.

The CSR will use company systems applications and reference resources to investigate, analyze, and resolve caller inquiries with a focus on fully responding to and anticipating other information they may need.

The goal of each interaction is to fully resolve the callers expressed and other potential information needs on that call and to achieve superior levels of customer satisfaction.

The CSR will be responsible for managing customer service interactions according to defined procedures and customer service protocols, and documenting each interaction in the company's customer service application.

Following the applicable period of training and skill development, the CSR will be expected to adhere to call center schedules and to achieve defined productivity and quality performance standards.

Assistance, guidance and support are provided by the assigned Team Lead CSR and Training and Development staff members.

Hours: Contact Center hours are Monday-Friday, 4:00am-6:00pm. Saturday 10am-5pm, Sunday 11am-3pm.




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements