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Regional Service Technician

Company: N/A

Location: Anchorage, AK

Pay: N/A

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Phone: n/a
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Job Description

General Function


The Regional Service Technician will install, troubleshoot, and repair IT hardware in a retail environment.


Essential Duties & Responsibilities


The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.




Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Requirements

Minimum Knowledge, Skills and Abilities Required * High school diploma or equivalent required; AS/BS degree in related technical field preferred * Without a degree, industry certification A+, Net+, Server+, or similar required * Minimum 1 year point of sale repair and IT equipment repair experience highly desired * Minimum 1 year previous in-store retail work experience preferred * Must be conscientious about safety; good driving record and driving habits required * The company places a premium on individual integrity and accountability * Must be mechanically inclined and have the ability to troubleshoot IT hardware to sub-assembly level * Prior low voltage voice and data cabling experience preferred * Excellent customer service skills required to properly interface with end-user customers; good verbal and written communication skills required; documentation skills required to provide accurate notation, billing, and parts order information in web-based service calls * Must possess: a strong sense of urgency in managing both Service Level Agreement (SLA) repair and inventory turn times; the ability to work in adverse repair/installation environments and diffuse stressful situations; and the ability to work independently while being a strong team player as needed * Must be physically able to lift and carry up to 50 pounds and sit for extensive periods of time while driving; Must also be able climb a ladder up to 15' high and pass various certification tests (Weights & Measures, etc) * Company provides retail-oriented technology services 24/7/365, this position requires technician to be willing and available to work evenings, weekends, and holidays and be on-call to support retail clients