Patient Service Representative
Location: Scottsdale, AZ
Pay: $13.00 - $15.00 /Hour
Name: Mia Washington
Interviews patients in order to obtain demographic and insurance information required for scheduling and registration. Registers confidential information in the computer system and updates and revises the information as needed. Validates patient’s information at every encounter. Contributes to efficient and high quality registrations by providing consistent, accurate work.
Creates pre-registrations for future scheduled appointments. At the time of pre-registration, verifies all insurances, initiates pre-certification, and ensures referral has appropriate authorization, if needed.
Receives referrals via fax and interoffice mail from external facilities and providers. Determines which clinic/provider the referral needs to be scheduled with, schedules appointments, and notifies both referring provider and patient.
Schedules/reschedules patients as needed. Confirms patient appointments via telephone or in person, utilizing proper customer service etiquette. Calls all no show patients to reschedule their appointments, as determined by provider; documents contact was made; and the outcome on No Show screen or on the referral notes
Collects co-payments, deductibles and other financial liabilities. Maintains cash logs and adheres to cash handling policies and procedures. Informs patients of their financial responsibility at every visit. Asks every patient every time for their co-payment.
Customer Service – greet everyone in a friendly and professional manner by saying. Escort and assist anyone who is in need of help, in a cheerful way. Be accountable for actions, behaviors, and choices.