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Patient Experience Coordinator

Company: N/A

Location: Port Huron, MI

Pay: N/A

Contact Information

Name: Donna Wrubel
Phone: (810) 216-1984
Fax: n/a
Apply Online

Job Description

Lake Huron Medical Center seeking Patient Experience Coordinator

St. Joseph Mercy Port Huron has been at the heart of our community for the past 60 years working to build trust and improve the health of the Blue Water Area. Our journey has taken us on many twists and turns. Now, as a member of the Prime Healthcare family, we have another opportunity to improve and expand our services and elevate the quality of care our community has come to depend on from our hospital.

St. Joseph Mercy Port Huron will now become Lake Huron Medical Center, a name not only focusing on our area's greatest treasure but one that is all-encompassing for the level and types of care we will continue to provide and champion for our neighbors. With a proven track record for successfully sustaining and advancing access to quality health care services among its acquired hospitals, Prime Healthcare is committed to the Blue Water Area and to building upon our foundation—a foundation built with care focused on the mind, body and spirit of all who walk through our doors.

Our history of service dates back to 1954, when the hospital was founded by the Religious Sisters of Mercy. The original building still serves our community, with several major expansions taking place over the years – and more expansion planned in the near future.

Lake Huron Medical Center (LHMC) is a 144-bed acute care hospital conveniently located on Electric Avenue in Port Huron. Lake Huron Medical Center, now a member of the Prime Healthcare family offers high-quality and compassionate care and a variety of inpatient and outpatient services catered to meet the health care needs of the Blue Water and Thumb communities.

We are seeking a  Patient Experience Coordinator  who will be responsible for maintaining processes and systems to drive excellence in delivery of quality, patient-centered care and overall patient/customer satisfaction. In this role, the employee engages with patient, visitors, staff, physicians and leadership to coach, mentor, consult and educate on customer service recommendations and best practices. Through this they support leadership to ensure hospital-wide engagement and adherence to all expectations to achieve increased outcomes on patient-centered care throughout the hospital. This position is to coordinate and support the strategic initiatives related to patient satisfaction/customer service under the direct supervision of the Manager or Director of Performance Improvement.

Job Requirements

Education and Work Experience

  1. High School education or its equivalent required; college degree desired.

  2. Previous experience in health care services preferred.

  3. Excellent computer skills are required including proficiency in MS Office applications.

  4. Detail oriented organizational skills.

  5. Good communication skills both verbal and written.

  6. Excellent interpersonal relationship skills with exceptional professional work ethics.

For More Information contact our Talent Acquisition Specialist:

Donna Wrubel

Talent Acquisition Specialist II


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