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Regional Dealer Technical Support Specialist

Company: N/A

Location: Aurora, IL

Pay: N/A

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Job Description

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.



We’re currently looking for a Regional Dealer Technical Support Specialist to join our team in the Mid-West region, supporting Chicago & Milwaukee Metro Areas (IL, WI, & IN).   



This role will be responsible for assisting in resolving vehicle repairs that dealer technicians are unable to diagnose and repair. Instructs dealer technicians in proper diagnostic and repair procedures. Analyzes dealer service department operations and provides constructive feedback to dealership management and NNA regional staff. Performs incident investigations and prepares related reports. Conducts evaluations of customer buyback vehicles. Acts as primary interface with national consumer affairs and the technical hotline in relation to customer requests, Better Business Bureau (BBB) arbitration, and Lemon Law cases.


Also, contributes to building brand value and achieving enduring profitable growth.



Job functions Include but are not limited to:



Job Requirements

Minimum Qualifications:



            More than 50% day and overnight travel.



Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.



Nissan is committed to a drug-free workplace.  All employment is contingent upon successful completion of a drug screen for roles based in the United States and background screening for all positions.   



All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility. **Visa sponsorship for this position is not available at this time.**




Aurora Illinois United States of America