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Telecom Analyst

Company: N/A

Location: Mobile, AL

Pay: N/A

Contact Information

Name: n/a
Phone: n/a
Fax: n/a
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Job Description

This position is responsible for assisting Sr Manager in configuring, maintaining, supporting, and optimizing all new and existing wireless service and equipment.

Responsibilities and Duties:

• Process cell phone/air card requests for all locations

• Handle service issues and change request for cellular service

• Process cell phone, air card, and table invoices for payment of almost 500 users and 4 different cellular providers using Excel.

• Analyze each users plan for accurate plan requirements and usage. Make recommendations to improve cost and plans.

• Log on average 45 tickets per month for changes, new orders, and/or problems with cellular service in a log book and Excel. Make changes and track all changes/orders for accuracy using the cell phone provider websites and log book.

• Create accurate cellular log spreadsheet quarterly to reflect all users, cost centers, locations, and vendors; send to all NLI offices.

• Assist with forecasting spreadsheet for all cellular accounts.

• Maintain and file weekly all processed invoices and cellular tickets.

• Work closely with Senior Infrastructure Manager and Senior Telecom Analyst daily

• Maintain and file, weekly, all processed cell phone invoices for all NLI offices.

• Assist Receptionist with various duties as needed, including:

o Answer calls and direct to appropriate people

o Assist with locating NLI Mobile employees as needed

o Coordinate expected and unexpected visitors

o Periodically assist with the mail/courier packages

o Deliver inter-office messages o Create conference room schedule

o Open/close conference

o Keep both Conference room and Lobby presentable at all times

Job Requirements

Required Skills: 

• Demonstrates strong writing and editing skills

• Communicates clearly and effectively

• Possesses strong organizational skills

• Detail-oriented

• Exhibits excellent interpersonal skills

• Skilled in Microsoft Office programs

Required Education: 

• High School or GED required

• College Degree preferred 

Required Experience:

• 1-2 years’ experience with commercial cellular orders and service

Desired Experience: 

Working Conditions: General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal – with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books or packages of up to 25 pounds. Should be able to hear and speak clearly using phone/headset to communicate with customers; be able to navigate, view and enter information into the computer.