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Voice Analyst PLEASE FOLLOW FORMAT

Company: N/A

Location: Huntsville, Al, AL

Pay: $15.00 - $19.00 /Hour

Contact Information


Name: Jerry Thompson
Phone: 256-461-8334
Fax: n/a
Apply Online

Job Description

PLEASE FOLLOW THIS REQUESTED FORMAT TO SUBMIT YOUR RESUME: Please send your UPDATED (with below skills) resume to me in a WORD doc only not through any jobsite at  jthompson(at)oningroup(dot)com  “Network Analyst" in subject line along with pay expectation within the range of $15.00-$19.00 per hour, (just one amount please). Location of this job is in Huntsville Alabama.


Field Deployment Team – “Voice Support Analyst”


 


This request for personnel is to support our client’s Help Desk Field Deployment Team.  The immediate request is for analysts to provide technical support for clients’ telephone systems.  The contracts are currently staffed with a combination of full time facility employees and temporary contractor personnel.  Additional staff with the same skill sets and at the same rate may be requested as changing requirements dictate.


 


This position requires great people skills.  The individual must be skilled at listening to clients, capturing issues, and guiding them through issue resolution.  The individual must be courteous, well spoken, and not easily shaken.  Previous call center, telephony, and networking experience is a great plus for the position(s). Candidate will work closely with Vendors, Technicians, Engineering, and Management.  


 


We are a 24X7X365 service operation.  As such, prospective analysts must be open to working nonstandard 2nd, 3rd and/or weekend shifts and working after hours on call shifts.  All prospective analysts are required to pass a criminal background check.


 


Below is a list of qualifications we seek:


 


Telephony systems (e.g. mobile, audioconference, corporate telephony, unified communications, Cisco and/or Avaya telephone and switch support.)


Excellent customer service and telephone skills.  Required proficiency in both spoken and written English required.


Experience with Service Now implementation or design.


Communication and collaboration systems including MS outlook email, video conferencing and VoIP  telephony systems; mobile telephony; Web and audio conferencing


Capability to work both independently and in a team environment 


Maintain a high level of customer  satisfaction


Capable of producing systems documentation and process manuals in support of operations if required. 


Certifications that add value; Any Cisco, CompTIA Network +, Avaya, Service Now, Microsoft, Aruba Wireless, and CompTIA Security +.


In addition to the above requirements that apply to all help desk analysts, knowledge of a healthcare and/or E911 environments and related applications is a plus for the current positions. 


 


Clean drug history and background check and US CITIZEN OR GREEN CARD HOLDERS ONLY PLEASE


 








Job Requirements

PLEASE FOLLOW THIS REQUESTED FORMAT TO SUBMIT YOUR RESUME: Please send your UPDATED (with below skills) resume to me in a WORD doc only not through any jobsite at  jthompson(at)oningroup(dot)com  “Network Analyst" in subject line along with pay expectation within the range of $15.00-$19.00 per hour, (just one amount please). Location of this job is in Huntsville Alabama.