Bilingual Telephone Interviewer
Human Resources, Customer Service
This position will require Interviewers Bilingual in Spanish to conduct telephone interviews for health care and social science research studies from a work station in the research telephone center’s computer-assisted telephone interviewing facility. We’re currently looking for interviewers with a variety of experience levels, from beginner to lead and those that aren’t afraid of rejection on the phone and know ways to work around it, without being pushy. Interviewers will be expected to work at least 4 hours shifts. Ideally, Telephone Interviewers will have experience in administering informed consents or burden statements and conducting research interviews. Our client is an organization that believes in promoting from within based on strong performance. Those interviewers that exhibit exceptional skills and work ethic will have a great opportunity for advancement within the organization.
There will be shifts available day and evenings Monday through Friday, as well as day shifts Saturday and Sunday.
All employees will be required to work a weekly minimum of 3 shifts or 18 to 24 hours per week.
All telephone interviewers will be paid $11.00 per hour to start.
Pay increases will given based on performance and when given increased responsibilities.
While working as a temporary employee for Headway at our client site you will be given the opportunity to purchase benefits from an extensive list including:
SRC/Aetna – Limited Benefit Plan
Aetna High Deductible Plan w/ Health Care Savings Account
Guardian Dental Insurance
Spectera/United HealthCare Vision Insurance
Guardian Voluntary Life Insurance
Schwab 401K Plan
Guardian Employee Assistance Program
Breaks and Lunches:
One paid 10 minutes break per four hour work periods.
One unpaid 30 minute break for more than six hours worked.
You may be requested to schedule a time frame for breaks.
Call Center facility is located in Durham, NC.
Brand new, upscale facilities.
Center has state of the art equipment.
Refreshments such as water, coffee and tea provided at no charge.
Secure break room and locker area to store personal belongings
During your shift dedicated work stations for employees by assignment
Convenient and free parking and accessible via public transportation
Bilingual in Spanish
A professional voice and the ability to be on the phone for extended periods of time
Ability to type at least 25 to 30 wpm with 95% accuracy.
Ability to follow instructions, implement interviewing guidelines, and concentrate despite outside distractions.
Problem recognition and knowing when to ask for assistance and or support.
Ability to probe when necessary during interview process.
Quickly garner rapport with respondent.
SRA is dedicated to solving complex problems of global significance for clients in national security, civil government and global health. With three decades serving these clients, SRA delivers the expert knowledge, technical tools and trusted solutions for missions that matter – to us, our clients and the world. Founded in 1978 and headquartered in Fairfax, Virginia, SRA provides the expert knowledge, technical tools and solutions that governments, agencies and companies need to improve performance, reduce costs and risks, introduce enterprise efficiencies and enhance human health.
SRA at a Glance
•More than 7,000 employees located in more than 50 locations around the world
•Dedicated to solving complex problems of global significance for government organizations serving the national security, civil government and global health markets.
•Named to FORTUNE Magazine’s “100 Best Companies to Work For” list for ten consecutive years — 2000-2009.
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