Bilingual Customer Service Representative
at Advanced Personnel Resources

Date Posted: 7/12/2017

Job Description

Advanced Personnel Resources is recruiting to fill a temp to hire Customer Service Representative position servicing a well-known manufacturer of machinery in the Triad.


The qualified candidate will be responsible for the following.

  • Perform proper data entry per the job functions.
  • Provide parts assistance to repairing partners and customers.
  • Perform proper data base searches for dealers, repair facilities, etc.
  • Ensure that all required computer including Internet and phone system interactions are fulfilled.
  • Ensure promises made to callers are fulfilled to their satisfaction.
  • Ensure that all customer interactions are according to the available working procedures.
  • Provide parts assistance to repairing partners and customers.
  • Handle complaints
  • Actively participate in the constant development of the team including its working procedures and its working environment.
  • Develop and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities.


Job Requirements

Qualifications/Requirements

  • Requires strong data entry & strong MS Excel skills.
  • Requires strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment.
  • Requires strong interpersonal skills.
  • Requires excellent negotiating skills supported by strong written and verbal communication skills.
  • Requires innovative problem solving, research and analytical skills.
  • Proficient in English / Spanish both oral and written
  • SAP experience is a plus 

Job Snapshot

About Us

Advanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for almost 30 years.

We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Health Care, Manufacturing/Distribution and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including:

  • Accounting / Finance
  • Administrative / Clerical
  • Aerospace
  • Biotech
  • Call Center / Customer Service
  • Consumer Goods
  • Executive Management
  • Human Resources
  • Insurance
  • Information Technology
  • Legal
  • Light Industrial
  • Manufacturing / Distribution
  • Medical / Healthcare
  • Purchasing / Supply Chain
  • Sales / Marketing
  • Transportation

Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates.

Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.

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