Customer Service Representative
at Advanced Personnel Resources

Date Posted: 4/1/2017

Job Description

  1. POSITION DESCRIPTION

 

The customer service is responsible for the daily office activities to support customers, agents and the shipping department. Entering orders in the system, answering phone calls and e-mails, processing orders for shipping, tracking shipments are the main responsibilities.

 

 

  1. PRIMARY RESPONSIBILITY

 

  1. Manage phone calls and e-mails to answer customer questions (prices, inventory availability, delivery time, shipment tracking)
  2. Order entry (enter in our ERP system the orders received from customers)
  3. Processing orders for shipping (prepare packing slip for the warehouse, print labels and shipping documents)
  4. Follow up with supply chain to make sure there are no late orders 
  5. Work with customer’s web site to download labels, packing list, BOL. Upload shipping information

 

  1. SECONDARY RESPONSIBILITY

 

  1. Request shipping quotes to minimize company freight cost
  2. Check for updates from production as needed
  3. Revise open orders and send revised acknowledgement to the customer
  4. Claims resolution and management

 

Job Requirements

  1. SKILLS / BACKGROUND REQUIRED

 

  1. Previous experience in a similar position (3 years)
  2. Excellent computer knowledge is a must (Excel, word, outlook, ERP)
  3. Excellent communication skills with customers and agents
 

Job Snapshot

About Us

Advanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for almost 30 years.

We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Health Care, Manufacturing/Distribution and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including:

  • Accounting / Finance
  • Administrative / Clerical
  • Aerospace
  • Biotech
  • Call Center / Customer Service
  • Consumer Goods
  • Executive Management
  • Human Resources
  • Insurance
  • Information Technology
  • Legal
  • Light Industrial
  • Manufacturing / Distribution
  • Medical / Healthcare
  • Purchasing / Supply Chain
  • Sales / Marketing
  • Transportation

Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates.

Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.

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