Cerner Patient Accounting and ChargeServices Analyst
at Adventist Health System

Date Posted: 3/4/2017

Job Description



Job:  Information Technology

Organization:  Adventist IT

Shift:  Day

Job Posting:  Jun 1, 2016, 2:17:23 PM

Job Description:


This position is based in the AHS Solutions Center in Altamonte Springs, Florida.


The Revenue Systems Reports and CCL Analyst – Charge Services/CPA is responsible for the analysis, planning, implementation, evaluation, and support of revenue cycle applications to include - Cerner Patient Accounting and Charge Services applications and initiatives to support hospital and AHS strategic goals. The Revenue Systems Analyst reports to the AHS-IS Revenue Systems Manager.


Approximately 10% travel to site/facilities is required, especially during implementations. 


Job responsibilities:


Job responsibilities include, but are not limited to:

Collaborates with co-workers to coordinate and complete all system tasks required to support active projects.  Works directly with client, and interface team when necessary, to ensure that testing is adequately performed on all table changes and maintenance requests.

Works closely with clients, vendors, and other AHS-IS personnel to assist with the installation, support & maintenance of multiple Patient Accounting/Charge Services applications.        

Understands the revenue cycle environment that exists at AHS and delivery excellent customer service, cost savings, and fast delivery of technologies to meet the requirements of business needs.

Develops application expertise and knowledge and translate expertise into solutions for customers. Work with customers to identify opportunities for improvement and solutions to business problems using automation.  Proactively identifies potential issues during all phases of the system life cycle including planning, testing, implementation, and support.  Attends training courses and reviews updated documentation to become knowledgeable of system changes and enhancements.

Follows all change management policies and procedures to ensure requested changes are approved by the appropriate individuals communicated properly throughout the organization.

Actively seeks to develop and maintain a positive and productive working relationship with team members, system users, project sponsors, support personnel, and all client staff. Ensures client’s needs are served in a positive, responsive manner.

Provides detailed and timely status reports and keeps Leadership informed of all items of concern.

Ensures client Service Desk tickets and other requests/issues are appropriately and adequately resolved in a timely manner.

Fulfills departmental requirements in terms of providing work coverage, on call coverage, and administrative notification as scheduled including periods of personnel illness, vacation, or time off.

Identifies opportunities for improvement and makes constructive suggestions for change. Manages the process of innovative change effectively.


Keeps track of lessons learned and shares those lessons with team members.

Job Requirements

Skills & Experience:


Candidates must have a thorough understanding of hospital patient accounting procedures and systems.  This includes 3 to 5 years’ experience with hospital patient accounting in an operational or IT support role.


Ideal candidates will have strong knowledge of both front and back end revenue cycle.


Experience with Cerner Charge Services and/or Cerner Patient Accounting (CPA/ProFit) preferred.


Experience working with diverse teams such as Centralized Business Office (CBO), Patient Financial Services, hospital administration and other hospital groups. 


Experience working within a project plan to implement new technology through all phases of the systems development life cycle.


Excellent communication skills required.


Strong interpersonal skills with a positive and enthusiastic attitude.


Ability to pay attention to details.


Ability to deal with stressful situations in a professional manner.


Experience with MS Office including Excel, Word, and PowerPoint.



Educational requirements;


Bachelor’s degree required – preferred in related field such as Business Management, IS, Hospital Management, Accounting or HIM/PFS.

Job Snapshot

About Us

About Adventist Health System

Who We Are

We are one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.

Who You Are

You are a compassionate, talented professional who wants to work in an environment where you can live out your faith and your values. You are excited about being part of a team that uses the latest technology and medical research to ensure patients receive quality care, but who also recognize that great care is always personal. You enjoy going out of your way to make each patient and their family feel special, and are passionate about guiding them toward optimal health.

Our Community

Our community is global and so is our reach. From coordinating medical mission trips in Ethiopia to planting school gardens in Florida, we are constantly seeking ways to go beyond hospital walls in improving the health of our communities. As a member of our team, you will be encouraged to use your talents in fun, meaningful ways that bring joy and healing to people around the world.

Our Mission

Part of this worldwide network, Adventist Health System was founded in 1973 to support and strengthen the Seventh-day Adventist health care organizations in the Southern and Southwestern regions of the United States. Today it is a national leader in quality, safety and patient satisfaction, comprised of 46 hospital campuses and nearly 77,000 employees.

Although separated by geography, each of our facilities is united by the mission of Extending the Healing Ministry of Christ. Today we continue the tradition of whole-person care by practicing and sharing CREATION Health, a blueprint for living a healthy, happy life based on the principles given in the Bible’s creation story: Choice, Rest, Environment, Activity, Trust, Interpersonal relationships, Outlook and Nutrition.

We provide comprehensive benefits, training and advancement opportunities. We care for our employees as well as we care for our patients.