Job: Information Technology
Organization: Adventist IT
Job Posting: Jun 1, 2016, 2:17:23 PM
This position is based in the AHS Solutions Center in Altamonte Springs, Florida.
The Revenue Systems Reports and CCL Analyst – Charge Services/CPA is responsible for the analysis, planning, implementation, evaluation, and support of revenue cycle applications to include - Cerner Patient Accounting and Charge Services applications and initiatives to support hospital and AHS strategic goals. The Revenue Systems Analyst reports to the AHS-IS Revenue Systems Manager.
Approximately 10% travel to site/facilities is required, especially during implementations.
Job responsibilities include, but are not limited to:
Collaborates with co-workers to coordinate and complete all system tasks required to support active projects. Works directly with client, and interface team when necessary, to ensure that testing is adequately performed on all table changes and maintenance requests.
Works closely with clients, vendors, and other AHS-IS personnel to assist with the installation, support & maintenance of multiple Patient Accounting/Charge Services applications.
Understands the revenue cycle environment that exists at AHS and delivery excellent customer service, cost savings, and fast delivery of technologies to meet the requirements of business needs.
Develops application expertise and knowledge and translate expertise into solutions for customers. Work with customers to identify opportunities for improvement and solutions to business problems using automation. Proactively identifies potential issues during all phases of the system life cycle including planning, testing, implementation, and support. Attends training courses and reviews updated documentation to become knowledgeable of system changes and enhancements.
Follows all change management policies and procedures to ensure requested changes are approved by the appropriate individuals communicated properly throughout the organization.
Actively seeks to develop and maintain a positive and productive working relationship with team members, system users, project sponsors, support personnel, and all client staff. Ensures client’s needs are served in a positive, responsive manner.
Provides detailed and timely status reports and keeps Leadership informed of all items of concern.
Ensures client Service Desk tickets and other requests/issues are appropriately and adequately resolved in a timely manner.
Fulfills departmental requirements in terms of providing work coverage, on call coverage, and administrative notification as scheduled including periods of personnel illness, vacation, or time off.
Identifies opportunities for improvement and makes constructive suggestions for change. Manages the process of innovative change effectively.
Keeps track of lessons learned and shares those lessons with team members.