Clinical Analyst - Senior
at Adventist Health System

Date Posted: 4/12/2017

Job Description



Job:  Information Technology

Organization:  Adventist IT

Shift:  Day

Job Posting:  Apr 11, 2017, 3:33:03 PM

The Clinical Analyst reports to the Director of The AHS Innovation Lab of Adventist Health System and is responsible for multiple initiatives of moderate to high complexity identifying ways technology can improve clinical workflows. He/She will be responsible for activities that cover analysis, design, configuration, testing, implementation, performing troubleshooting, and issue resolution. Serves as a primary mentor and utilizes expertise in application logic, providing technical guidance and oversight and acting as a point of escalation and technical expert. Actively participates in outstanding customer service and accepts responsibility in maintain relationships that are equally respectful to all.


PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

• Provides technical guidance and oversight.  Leads team members in complex problem analysis and issue resolution.  Provides technical guidance and oversight.  Mentors team members on best practices, standards, and technology.  Recommends improvements to processes and technology that improve the effectiveness of the team.

• Assists director in general project requirements gathering for net new initiatives in addition to working with team members to turn project requirements into technical requirements.

• Analyzes operational requirements and system capabilities to propose effective solutions.  Identifies opportunities for improvement/automation.  Creates and provides data to baseline and drive solution outcome.  Assesses functionality, feasibility, impact to workflow, and compliance to standards.  Analyzes business and user needs, documents business requirements, defines benefits, and estimates costs.

• Designs changes to application in line with agreed SOPs and Work Instructions.  Designs, documents, and articulates advanced technical specifications (i.e. reporting and decision support).  Develops and manages configuration, test, and implementation plans.  Obtains operational design approval.  Provides input to standards, policies and procedures.

• Configures application with agreed changes.  Obtains MIS change control signoff.  Configures advanced application changes (i.e. reporting and decision support) with high degree of accuracy. Documents application changes.

• Tests configuration and workflow changes.  Develops test scripts.  Performs unit, system, and integration testing per standards and documents outcome.

• Creates and provides department and/or customer documentation.

• Trains users on how to use changed or enhanced application.  Implements application changes.  Provides go-live support.

• Optimizes, maintains, and supports application as required.  Provides on-call support and technical escalation point.  Troubleshoots and resolves complex issues, initiates escalation procedures.  Communicates application issues with vendor per vendor’s reporting process.  Plans, tests, and supports application upgrades.  Performs regression testing.  Studies and evaluates leading industry trends and vendor/application/system updates.

• Participates in collaboration and communication with internal and external stakeholders within multiple venues while facilitating all responsibilities as outlined above.

• Assists with developing and executing change management strategy (communication, buy-in, training, technical support) to enable a smooth implementation of new application changes and enhancements. 


Job Requirements

KNOWLEDGE AND SKILLS REQUIRED:


• Knowledge of software development, EMR implementation, and systems development lifecycle

• Conceptual and practical understanding of various training techniques for users with various learning styles

• Knowledge of industry best practices related to patient flow and staffing roles

• Knowledge of healthcare regulatory bodies



EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor’s degree in Computer Science, Information Technology, or a healthcare related field, OR equivalent experience in healthcare or healthcare IT

• Five years of experience providing IT support for an EMR

• Significant experience evaluating and analyzing EMR features and functionality for problem resolution; developing training materials for users with various skill levels; documenting workflow design and identify areas for improvement; working directly with EMR vendors; and mentoring and training team members

Job Snapshot

About Us

About Adventist Health System

Who We Are

We are one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.

Who You Are

You are a compassionate, talented professional who wants to work in an environment where you can live out your faith and your values. You are excited about being part of a team that uses the latest technology and medical research to ensure patients receive quality care, but who also recognize that great care is always personal. You enjoy going out of your way to make each patient and their family feel special, and are passionate about guiding them toward optimal health.

Our Community

Our community is global and so is our reach. From coordinating medical mission trips in Ethiopia to planting school gardens in Florida, we are constantly seeking ways to go beyond hospital walls in improving the health of our communities. As a member of our team, you will be encouraged to use your talents in fun, meaningful ways that bring joy and healing to people around the world.

Our Mission

Part of this worldwide network, Adventist Health System was founded in 1973 to support and strengthen the Seventh-day Adventist health care organizations in the Southern and Southwestern regions of the United States. Today it is a national leader in quality, safety and patient satisfaction, comprised of 46 hospital campuses and nearly 77,000 employees.

Although separated by geography, each of our facilities is united by the mission of Extending the Healing Ministry of Christ. Today we continue the tradition of whole-person care by practicing and sharing CREATION Health, a blueprint for living a healthy, happy life based on the principles given in the Bible’s creation story: Choice, Rest, Environment, Activity, Trust, Interpersonal relationships, Outlook and Nutrition.

We provide comprehensive benefits, training and advancement opportunities. We care for our employees as well as we care for our patients.