Enterprise Systems Administrator -Intermediate
at Adventist Health System

Date Posted: 3/4/2017

Job Description

Job:  Information Technology

Organization:  Adventist IT

Shift:  Day

Job Posting:  May 2, 2016, 2:34:52 PM

Under general supervision, proactively preserves the integrity of data center infrastructure, systems, applications, and hardware through tools, processes, and standards that align with services supported by the AHS-IS Data Center Operations Team. The primary role of the Enterprise Systems Administrator Intermediate will be to deliver, maintain, and support the Infrastructure Operations Center (IOC), Enterprise Server Endpoint Management, and Unified Systems Monitoring services. This includes but is not limited to managing events and incidents throughout their lifecycle, researching and coordinating system updates over 2,800+ heterogeneous server systems, and assisting with support and proactive development of systems monitoring tools and processes.

Job Responsibilities
• Responsible for managing IOC events and incidents throughout their lifecycle which ensures that normal service operation is restored as quickly as possible and business impact is minimized.
• Manage and coordinate post incident review processes to identify and implement service improvements in processes and technologies.
• Engage the use of monitoring and performance tools such as SolarWinds for providing enhanced diagnostics and data analysis to determine root cause. This includes analyzing performance and events on all applicable server operating systems and managed hardware.
• Regular analysis of alarms and events for improvements and tuning during non-incident occurrences.
• Develop and implement custom SolarWinds performance dashboards and health reports which includes proactive infrastructure health and capacity trending reports. Identify and escalate potential issues to affected teams.
• Identify and implement SolarWinds Server Application Monitoring components to expand visibility and alerting of critical AHS-IS applications and services.
• Training and development of technical support staff including IOC service members, Systems Administrators, and other key stakeholders
• Develop scripts and queries to enhance SolarWinds monitoring of components on non-standard systems and applications
• Lead management, maintenance, and support of IBM Endpoint Manager (IEM, built on BigFix technology) which supports Enterprise Server Endpoint Management services.
• Lead coordination, deployment, and tracking of security patches, recommended updates, and server reboots during enterprise monthly downtimes which includes working evening and overnight shifts
• Post Downtime analysis of updates to determine root cause of critical service impacting events
• Create IEM analysis queries to extract operating system, application, and hardware data for inventory and reporting purposes
• Create IEM system policy configurations and automation through scripting language and concepts
• Open and triage support tickets with application vendors
• Develop and document standards, processes, and policies
• Maintain vendor relationships which includes coordinating and leading discussions on key topics
• Cross train team members and end-users throughout the enterprise
• Provide work coverage, on-call coverage, & backup support for job responsibilities and cross-team services

Job Requirements

• 3-5 years of enterprise application management experience.
• Ability to understand, recommend, design, and implement enterprise applications
• Strong interpersonal skills with a positive and enthusiastic 'can do' attitude.
• Ability to quickly learn systems with little or no documentation.
• Ability to take ownership of projects and systems, and coordinate with business and technical teams to drive progress
• Must have the ability to work well with people of varying levels of technical abilities.
• Strong organization and time management skills
• Experience working on projects as both a resource and as a technical project manager.

Job Snapshot

About Us

About Adventist Health System

Who We Are

We are one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.

Who You Are

You are a compassionate, talented professional who wants to work in an environment where you can live out your faith and your values. You are excited about being part of a team that uses the latest technology and medical research to ensure patients receive quality care, but who also recognize that great care is always personal. You enjoy going out of your way to make each patient and their family feel special, and are passionate about guiding them toward optimal health.

Our Community

Our community is global and so is our reach. From coordinating medical mission trips in Ethiopia to planting school gardens in Florida, we are constantly seeking ways to go beyond hospital walls in improving the health of our communities. As a member of our team, you will be encouraged to use your talents in fun, meaningful ways that bring joy and healing to people around the world.

Our Mission

Part of this worldwide network, Adventist Health System was founded in 1973 to support and strengthen the Seventh-day Adventist health care organizations in the Southern and Southwestern regions of the United States. Today it is a national leader in quality, safety and patient satisfaction, comprised of 46 hospital campuses and nearly 77,000 employees.

Although separated by geography, each of our facilities is united by the mission of Extending the Healing Ministry of Christ. Today we continue the tradition of whole-person care by practicing and sharing CREATION Health, a blueprint for living a healthy, happy life based on the principles given in the Bible’s creation story: Choice, Rest, Environment, Activity, Trust, Interpersonal relationships, Outlook and Nutrition.

We provide comprehensive benefits, training and advancement opportunities. We care for our employees as well as we care for our patients.