HR Instructional Design Manager- ERP
at Adventist Health System

Date Posted: 3/10/2017

Job Description

Job:  Other Non-Clinical Professional

Organization:  Adventist Health System Corporate Office

Shift:  Day

Job Posting:  Nov 28, 2016, 4:50:33 PM

If you want to be a part of a place that provides nothing less than extraordinary compassionate care, then Adventist Health System is the place for you!

We are currently seeking qualified candidates for a HR Instructional Design Manager position that will be based in our Human Resources ERP Project (iSynergy) department.  This position is based at our Solutions Center in Altamonte Springs, FL.

The Instructional Design Manager works with the ERP functional HR/HRSS, Taleo and Time & Attendance teams to develop HCM and Time-Keeping curriculum to be applied in training materials and various training delivery methodologies. Position responsibilities listed below include the ability to demonstrate and clearly articulate knowledge of HR/Time Keeping processes. This position oversees the delivery and continuous improvement of the training modules and programs.

The incumbent will manage instructional design team members and is responsible for ensuring the integrity, quality, effectiveness of the training curriculum and delivery. Depending on project scope and complexity, the  HR Instructional Design Manager may be required to manage one or multiple projects or initiatives and is expected to deliver training outcomes and objectives as specified within the project plan framework.

Specific job duties include:

Training Development & Delivery

  • Develop and deliver multi-faceted Instructional Design approach for the purpose of training end users on Human Resources iSynergy applications, including ILT, CBL, UPK, QRGs, imbedded help, etc.
  • Develop and deliver 'Train the Trainer' classes to designated facility staff for purposes of delivering ongoing facility instruction.
  • Incorporate into instructional design curriculum development and deliver training on new AHS HR business processes resulting from HR governance committee decisions as related to the HR applications.
  • Maintain and increase knowledge of AHS HR/PR business processes and general HR/PR practice requirements, including; applications, technology, policies, procedures to anticipate and define application design needs
  • Build and manage relationships within the iSynergy team to successfully accomplish training development and delivery tasks on time or ahead of schedule
  • Efficiently prioritize and plan training development and delivery activities to meet ever changing demand as project life cycle matures.

Training Improvement & Evaluation

  • Provide timely and accurate reports to management of training development progress
  • Develop and deploy effective training evaluations for participants of both classroom and on line training for purposes of development and delivery improvement
  • Stay up-to-date with current and emerging trends in HR/PR healthcare business process and information management technology and its potential application
  • Quality test training materials, exercises and data. Perform learning assessments on their effectiveness for training participants and update training materials, presentations, QRGs, online content, and/or simulations accordingly
  • Continually assess the effectiveness of the end-user training curriculum & delivery related to the HR and T&A applications

Events, Milestones & Staff Development

  • Attend meetings relevant to iSynergy training development and organizational readiness initiatives.
  • Collaborate and provide oversight into planning of iSynergy training meetings, events and communications.
  • Demonstrate ability to lead meetings effectively, set agendas, accomplish stated goals.
  • Continue to provide on-going support to implementation waves as designated by project management and assist in the documentation of post deployment lessons learned.
  • Encourage staff development through affiliation with professional training organizations and participation in conferences and/or learning sessions as budget permits.
  • Assist in preparing test scenarios for TRN Environment to keep the TRN environment sync-ed with object development and migration, conducting test runs and taking corrective measures to bring training documentation current with the production environment.
  • Alert iSynergy HR with any testing failures for immediate remediation.


  • Demonstrate ability to successfully manage instructional designers in the production and delivery of ERP related training.
  • Display critical thinking skills, seek increased responsibilities, and display willingness to make sound and accurate decisions
  • Demonstrate understanding and value of teamwork. Offers assistance and support to team members. Demonstrate sensitivity inherent to cultural diversity
  • Demonstrate ability to successfully resolve conflict to the satisfaction of those involved
  • Willingly share training & new system knowledge to enhance/increase the knowledge of training team members. Continue to develop staff members and their skill sets through identified learning opportunities.
  • Ability to work independently with significant attention to detail while responding with the necessary sense of urgency when dictated by the project priorities
  • Demonstrate ability to lead a multidisciplinary team in the delivery of high quality, customer focused outcomes.
  • Effectively negotiate and communicate with relevant business process owners as well as internal and external stakeholders.

Job Requirements

Experience Requirements:
  • Minimum 2 years’ experience developing and delivering system end-user training
  • Minimum 2 years’ experience in professional training management position managing classroom & training environments
  • Minimum 2 years’ experience Computer Based Learning development
  • 2 years or more experience in professional system training manager position in a Healthcare setting preferred.
  • 2 years’ experience developing and delivering HR or PR system end-user training preferred
  • 2 years User Productivity Kit (UPK), Captivate or similar training development software experience preferred

Education Requirements:
  • Bachelor’s Degree required
  • Master’s Degree preferred (or equivalent field HR/PR instructional design experience)

Knowledge and Skills:
  • Computer Based & Instructor Led Learning & curriculum development
  • Advanced Communication skills
  • Advanced Computer Literacy skills in computer based learning applications
  • Adobe Captivate skills or equivalent  presentation application
  • Oracle UPK skills or equivalent CBL applications
  • Knowledge of Oracle PeopleSoft and/or WorkForce Software a significant plus.
  • Advanced Computer Literacy skills with:
      • Microsoft Office (Word, Outlook, Excel, PowerPoint)
      • Taleo or applicant tracking software/applications
      • HCM systems or equivalent software/applications
      • Time & Attendance software/applications

Licensure, Certification or Registration:

  • ATD: CPLP (Certified Professional in Learning and Performance) or similar a plus


*Heavy Travel (50%+) during implementations*

Job Snapshot

About Us

About Adventist Health System

Who We Are

We are one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.

Who You Are

You are a compassionate, talented professional who wants to work in an environment where you can live out your faith and your values. You are excited about being part of a team that uses the latest technology and medical research to ensure patients receive quality care, but who also recognize that great care is always personal. You enjoy going out of your way to make each patient and their family feel special, and are passionate about guiding them toward optimal health.

Our Community

Our community is global and so is our reach. From coordinating medical mission trips in Ethiopia to planting school gardens in Florida, we are constantly seeking ways to go beyond hospital walls in improving the health of our communities. As a member of our team, you will be encouraged to use your talents in fun, meaningful ways that bring joy and healing to people around the world.

Our Mission

Part of this worldwide network, Adventist Health System was founded in 1973 to support and strengthen the Seventh-day Adventist health care organizations in the Southern and Southwestern regions of the United States. Today it is a national leader in quality, safety and patient satisfaction, comprised of 46 hospital campuses and nearly 77,000 employees.

Although separated by geography, each of our facilities is united by the mission of Extending the Healing Ministry of Christ. Today we continue the tradition of whole-person care by practicing and sharing CREATION Health, a blueprint for living a healthy, happy life based on the principles given in the Bible’s creation story: Choice, Rest, Environment, Activity, Trust, Interpersonal relationships, Outlook and Nutrition.

We provide comprehensive benefits, training and advancement opportunities. We care for our employees as well as we care for our patients.