PC Technician/End User Computing Senior - N. Pinellas
at Adventist Health System

Date Posted: 8/4/2017

Job Description



Job:  Information Technology

Organization:  Adventist IT

Shift:  Day

Job Posting:  Aug 3, 2017, 10:51:25 AM

This position is located at Florida Hospital N. Pinellas in Tarpon Springs, Florida and is responsible for supporting End User Computing issues. This position provides accurate and timely support services for end user devices. This position is responsible to install and troubleshoot all end-user hardware, software and peripherals.

This position is responsible for being the direct interface to the customer on behalf of other technical teams. May need to provide remote PC support and troubleshooting. Assists with evaluations and recommendations of vendor packages, and implements approved software. In this position you will need to be able to lift minimum of 20 lbs and also be able to crawl under desk or other spaces in order to hook up equipment. This is an hourly position which requires taking on-call and is essential to the job role.

This is a Senior position. A Senior Tech supports the evaluation of new personnel, end-user computing packages and devices, as well as in the implementation and testing of prototypes. Consults with management and staff regarding end-user equipment problems or malfunctions and recommends solutions. Directs and assists with end-user training, provides clear documentation, and mentors other EUC team members. Provides status reports, problem-resolution summaries, and inventory reports as required.


PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

• Lead out and manage other Desktop projects, as required. Identify roadblocks and make recommendations for completion of projects.
• Be able to assess end user devices at all entities to determine whether they meet the AHS-IS standards. Make recommendations to the facility managers and/or directors as to what needs to be replaced.
• Direct, guide, and/or mentor Associate and Intermediate-level EUC Specialists, to improve teamwork, knowledge, and customer service. Provide assistance and share subject-matter expertise with team.
• Troubleshoot and perform preventive maintenance on any authorized Adventist Health Systems devices as requested by user
• Enter and update Helpdesk tickets required to monitor and track all work done in End-User Computing support area. Follow and maintain necessary procedural documentation..
• Contributes to maintaining inventory and spare hardware, and related inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance
• Provide image builds and/or modifications to Lead EUC member or manager for validation.
• Maintain and manage inventory and spare hardware, and related inventory records. Track and report suspect items to manager.
• Stay abreast of the latest technology enhancements through continuous technical self-education and reading. Evaluate and report up technologies that may be deemed appropriate for the business. Provide ROI analysis, if warranted.
• Provide detailed descriptions within help desk tickets. Must include troubleshooting steps taken. Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results.
• Completes assigned tasks and projects within the scheduled deadlines
• Work closely with inventory and purchasing processes to support needed projects.
• Supervises personnel needed to complete projects. Reports to the Regional Director or End-User Computing Manager (depending on location)
• Creates processes and procedures to improve workflow.
• Clearly communicates technical details to technical and non-technical audiences
• Setup, troubleshoot and support audio and video conferences with multiple locations.
• Demonstrates a clear understanding of the responsibility matrix of the AHS-IS Solution Center and local facility.

Job Requirements

KNOWLEDGE AND SKILLS REQUIRED:

• Internet Browsers
• Microsoft Office Suite (Outlook,Word,Excel,Powerpoint,Skype, Office 365 Suite)
• All Current Microsoft Desktop Operating Systems
• Familiarity with Windows Active Directory & SCCM
• Familiarity with Mobile Devices
• MCDST and MCSA Certs required. CCNA also preferred. Experience may be substituted for certain certifications, where appropriate
• Demonstrates advanced technical and problem solving skills
• Working knowledge and experience with networking and server environments.
• Resolves complex technical issues independently
• Understands business operations and is able to resolve or make recommendations
• Knowledge of Active Directory, GPO’s, and Workstation management software, as it relates to users & workstations

KNOWLEDGE AND SKILLS PREFERRED:

• Healthcare
• Enterprise exposure

EDUCATION AND EXPERIENCE REQUIRED:
• Associates Degree in computer science or the equivalent of Technical Education
• 2-3 years’ experience in the desktop environment, troubleshooting and maintaining computer systems in a corporate environment. Ability to learn systems with little or no documentation. Continuous learning of new systems, business processes, and concepts are a must.

EDUCATION AND EXPERIENCE PREFERRED:
• Bachelor's Degree in computer science or the equivalent of Technical Education.


LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
• A+, Security, Network+, and Microsoft Certification: MTA

Job Snapshot

About Us

About Adventist Health System

Who We Are

We are one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.

Who You Are

You are a compassionate, talented professional who wants to work in an environment where you can live out your faith and your values. You are excited about being part of a team that uses the latest technology and medical research to ensure patients receive quality care, but who also recognize that great care is always personal. You enjoy going out of your way to make each patient and their family feel special, and are passionate about guiding them toward optimal health.

Our Community

Our community is global and so is our reach. From coordinating medical mission trips in Ethiopia to planting school gardens in Florida, we are constantly seeking ways to go beyond hospital walls in improving the health of our communities. As a member of our team, you will be encouraged to use your talents in fun, meaningful ways that bring joy and healing to people around the world.

Our Mission

Part of this worldwide network, Adventist Health System was founded in 1973 to support and strengthen the Seventh-day Adventist health care organizations in the Southern and Southwestern regions of the United States. Today it is a national leader in quality, safety and patient satisfaction, comprised of 46 hospital campuses and nearly 77,000 employees.

Although separated by geography, each of our facilities is united by the mission of Extending the Healing Ministry of Christ. Today we continue the tradition of whole-person care by practicing and sharing CREATION Health, a blueprint for living a healthy, happy life based on the principles given in the Bible’s creation story: Choice, Rest, Environment, Activity, Trust, Interpersonal relationships, Outlook and Nutrition.

We provide comprehensive benefits, training and advancement opportunities. We care for our employees as well as we care for our patients.