PC Technician Intermediate - Celebration, FL
at Adventist Health System

Date Posted: 7/26/2017

Job Description



Job:  Information Technology

Organization:  Adventist IT

Shift:  Day

Job Posting:  Jul 25, 2017, 8:24:17 AM

Adventist IT is seeking and experienced End User Computing technician to support one or more acute care facilities in the Central Florida area. The End User Computing Technician is responsible for the deployment, support and management of all various operating systems and End User Devices to include workstations, laptops, printers, personal devices, fax and other.

The candidate will demonstrate strong technical skills with superb soft skills, change management and customer service skills. The candidate will demonstrate a positive “can do” attitude and the ability to handle a high volume of work in a complex and rapidly changing environment.

We are seeking a candidate with solid experience in staff, process and project management and 5 to 7 years of experience implementing and supporting end user services. College degree and technical certification desired. Strong oral and written communication skills required with the ability to work well with people of varying levels of technical abilities.

The ideal candidate will have the technical, leadership and interpersonal skills to work with a diverse team responsible for managing end user computing issues in support of a complex and dynamically changing environment in excess of 60,000 devices. The candidate will foster a support system necessary to support strategies and automate processes, reduce expenditures, improve workflow, and standardize images and configurations.

JOB PURPOSE STATEMENT

This position is responsible for supporting End User Computing issues. This position provides accurate and timely support services for end user devices. This position is responsible to install and troubleshoot all end-user hardware, software and peripherals. This position is responsible for being the direct interface to the customer on behalf of other technical teams. May need to provide remote PC support and troubleshooting. Assists with evaluations and recommendations of vendor packages, and implements approved software. In this position you will need to be able to lift minimum of 20 lbs and also be able to crawl under desk or other spaces in order to hook up equipment. This is an hourly position which requires taking on-call and is essential to the job role.

This position is an intermediate level position which provides working under general supervision. This position is responsible to install and troubleshoot hardware, software, and network problems for the clients they support. May need to provide remote PC support and troubleshooting. The position also provides and assists in the general evaluation of business problems, evaluates and recommends vendor packages, implements approved software packages, and related computer devices. Consults with team lead, staff, and/or management regarding end-user equipment problems or malfunctions and recommends solutions. May need to provide status reports, problem-resolution summaries, and inventory reports as required. Assists with end-user training, and provides clear documentation.

Job Requirements

KNOWLEDGE AND SKILLS REQUIRED:

•Internet Browsers
•Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Lync)
•All Current Microsoft Desktop Operating Systems
•Familiarity with Windows Active Directory & SMS
•Familiarity with Mobile Devices (iOS, Android/WP, Blackberry)
•Familiarity with Web conferencing solutions (WebEx, GoTo Meeting)
•HP Parts, A+, Network+, and/or Microsoft Certifications. Experience may be substituted for certain certifications, where appropriate
•Solves technical issues with minimal supervision
•Demonstrates effective trouble shooting and problem solving skills.
•Understanding and maintaining of Active Directory, GPOs, workstation management software as is relates to users, workstations and printers.

KNOWLEDGE AND SKILLS PREFERRED:
•Healthcare
•Enterprise exposure

EDUCATION AND EXPERIENCE REQUIRED:

•High School diploma or equivalent.
•1-2 years’ experience in the desktop environment, troubleshooting and maintaining computer systems in a corporate environment. Ability to learn systems with little or no documentation. Continuous learning of new systems, business processes, and concepts are a must.

EDUCATION AND EXPERIENCE PREFERRED:
•Associate's Degree in computer or technology related industry, preferred.

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
•A+ Certification, Security, and Network+

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
•A+ Certification; Security, Network+ or MTA certification within 180 days of hire.

Job Snapshot

About Us

About Adventist Health System

Who We Are

We are one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.

Who You Are

You are a compassionate, talented professional who wants to work in an environment where you can live out your faith and your values. You are excited about being part of a team that uses the latest technology and medical research to ensure patients receive quality care, but who also recognize that great care is always personal. You enjoy going out of your way to make each patient and their family feel special, and are passionate about guiding them toward optimal health.

Our Community

Our community is global and so is our reach. From coordinating medical mission trips in Ethiopia to planting school gardens in Florida, we are constantly seeking ways to go beyond hospital walls in improving the health of our communities. As a member of our team, you will be encouraged to use your talents in fun, meaningful ways that bring joy and healing to people around the world.

Our Mission

Part of this worldwide network, Adventist Health System was founded in 1973 to support and strengthen the Seventh-day Adventist health care organizations in the Southern and Southwestern regions of the United States. Today it is a national leader in quality, safety and patient satisfaction, comprised of 46 hospital campuses and nearly 77,000 employees.

Although separated by geography, each of our facilities is united by the mission of Extending the Healing Ministry of Christ. Today we continue the tradition of whole-person care by practicing and sharing CREATION Health, a blueprint for living a healthy, happy life based on the principles given in the Bible’s creation story: Choice, Rest, Environment, Activity, Trust, Interpersonal relationships, Outlook and Nutrition.

We provide comprehensive benefits, training and advancement opportunities. We care for our employees as well as we care for our patients.