Physician Advocate
at Adventist Health System

Date Posted: 3/1/2017

Job Description

Job:  Information Technology

Organization:  Adventist IT

Shift:  Day

Job Posting:  Feb 28, 2017, 4:32:37 PM

GENERAL SUMMARY: The Physician Advocate orients new providers to the systems used by Florida Hospital and assists in the training of providers. Provides 24hr on-call support to Physician/AHPs/Residents/Medical Students using FH clinical applications, and escalates encountered situations to the appropriate area with detailed and accurate information in order to get prompt resolution. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: Demonstrates, through behavior, Florida Hospital's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork Documents work in Service Desk Manager in line with SOP~s and Work Instructions. Orients new and incoming providers to iExtend and other applications with the Florida Hospital System (FHS). Assists in creating health information technology training materials. Trains providers on health information technology. Conducts classroom training. Proctors training lab practice sessions. Provides personal instruction on changes or enhancements made in the EMR. Re-educates providers as needed. Provides remote 24/7 on call support to providers per defined call rotations. Maintains a detailed call log of activities, escalations, and transfers. Escalates issues using the research gathered per team protocols Provides onsite support to providers including daily rounding and troubleshooting health information technology. Provides at the elbow assistance on a variety of applications used by providers. Provides new initiative go-live support. Provides post go-live optimization support. Provides non-clinical guidance, as required. Reports application issues to the Support Center and management Maintains and validates provider demographic.

Job Requirements

KNOWLEDGE AND SKILLS REQUIRED: Conceptual and practical understanding of various training techniques for users with various learning styles

KNOWLEDGE AND SKILLS PREFERRED: Knowledge of eLearning modalities

EDUCATION AND EXPERIENCE REQUIRED: Three years of clinical experience and recent experience with health information technology

EDUCATION AND EXPERIENCE PREFERRED: Experience supporting applications used by providers Experience developing training materials for users with various skill levels Experience in troubleshooting software issues to resolution


Current, valid license as a Registered Nurse, Advanced Nurse Practitioner, Physician Assistant, or Medical Doctor, OR Respiratory Therapy Technologist certification

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED: Current, valid state of Florida license as a Registered Nurse

Job Snapshot

  • Employee Type: Full-Time
  • Location: Orlando, FL
  • Job Type: Health Care
  • Experience: Not Specified
  • Date Posted: 3/1/2017

About Us

About Adventist Health System

Who We Are

We are one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.

Who You Are

You are a compassionate, talented professional who wants to work in an environment where you can live out your faith and your values. You are excited about being part of a team that uses the latest technology and medical research to ensure patients receive quality care, but who also recognize that great care is always personal. You enjoy going out of your way to make each patient and their family feel special, and are passionate about guiding them toward optimal health.

Our Community

Our community is global and so is our reach. From coordinating medical mission trips in Ethiopia to planting school gardens in Florida, we are constantly seeking ways to go beyond hospital walls in improving the health of our communities. As a member of our team, you will be encouraged to use your talents in fun, meaningful ways that bring joy and healing to people around the world.

Our Mission

Part of this worldwide network, Adventist Health System was founded in 1973 to support and strengthen the Seventh-day Adventist health care organizations in the Southern and Southwestern regions of the United States. Today it is a national leader in quality, safety and patient satisfaction, comprised of 46 hospital campuses and nearly 77,000 employees.

Although separated by geography, each of our facilities is united by the mission of Extending the Healing Ministry of Christ. Today we continue the tradition of whole-person care by practicing and sharing CREATION Health, a blueprint for living a healthy, happy life based on the principles given in the Bible’s creation story: Choice, Rest, Environment, Activity, Trust, Interpersonal relationships, Outlook and Nutrition.

We provide comprehensive benefits, training and advancement opportunities. We care for our employees as well as we care for our patients.