Physician Enterprise IT Ambulatory Support Analyst Intermediate
at Adventist Health System

Date Posted: 9/4/2017

Job Description

Job:  Information Technology

Organization:  Adventist IT

Shift:  Day

Job Posting:  Nov 30, 2016, 7:52:38 AM

The AIT Physician Enterprise Support Analyst position is responsible for the maintenance and support of the core tables in athena, Cerner Oncology and OTTR.  Additionally, the AIT PE Support analyst will oversee design, build and deployment of the Cerner Oncology platform to new AHS organizations.. A strong understanding of an EHR and EPM solution and the technology required to support an EHR and EPM will be essential. 
The AIT Physician Enterprise Support Analyst must have experience in the workflows within an ambulatory setting.
  1. Tracking and handling requests for content and configuration changes, ensure timely resolution
  2. Following standard procedures for vetting tablespace and specialty-specific content changes and follow best practices set by National standards and/or specialty governance committees.
  3. Adhering to schedule of regular monitoring and maintenance of existing clinical content and configuration, identify opportunities for table clean-up
  4. Generating cases via athena’s Self Service ticketing system for help with issues.
  5. Reviewing list of global clinical content available in athenaClinicals (updated monthly via athena release process).
  6. Building all Clinicals department-specific tables and content to prepare clinics for Go-live.

Job Requirements

  • 1-3 years of demonstrated success in a related role;
  • Requires strong listening and interpersonal skills;
  • Excellent written communication needed;
  • Demonstrates excellent attention to detail;
  • Strong QA/editing skills and willingness to do peer-review with colleague, ensuring clinically accurate, grammatically correct content is implemented
  • Ability to prioritize conflicting needs; handle matters expeditiously, proactively, and follow-through on projects to successful completion, often with deadline pressures, keeping in mind company standardization for clinical content and required approval processes
  • Desire and commitment to delight internal customers and patients
    • Working knowledge of athenahealth systems
    • Working knowledge of Cerner, OTTR,  or NextGen Ambulatory systems
  • Associate degree or higher in Informatics, Technology, clinical, or other related field
  • 1-3 years experience in ambulatory systems support in place of degree.
  • 1-3 years experience in an ambulatory setting or supporting an ambulatory practices

    • Bachelor’s degree or higher in Healthcare or Technology related field
  • None
  • MA, CMA, LPN, RN preferred but not required

Job Snapshot

About Us

About Adventist Health System

Who We Are

We are one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.

Who You Are

You are a compassionate, talented professional who wants to work in an environment where you can live out your faith and your values. You are excited about being part of a team that uses the latest technology and medical research to ensure patients receive quality care, but who also recognize that great care is always personal. You enjoy going out of your way to make each patient and their family feel special, and are passionate about guiding them toward optimal health.

Our Community

Our community is global and so is our reach. From coordinating medical mission trips in Ethiopia to planting school gardens in Florida, we are constantly seeking ways to go beyond hospital walls in improving the health of our communities. As a member of our team, you will be encouraged to use your talents in fun, meaningful ways that bring joy and healing to people around the world.

Our Mission

Part of this worldwide network, Adventist Health System was founded in 1973 to support and strengthen the Seventh-day Adventist health care organizations in the Southern and Southwestern regions of the United States. Today it is a national leader in quality, safety and patient satisfaction, comprised of 46 hospital campuses and nearly 77,000 employees.

Although separated by geography, each of our facilities is united by the mission of Extending the Healing Ministry of Christ. Today we continue the tradition of whole-person care by practicing and sharing CREATION Health, a blueprint for living a healthy, happy life based on the principles given in the Bible’s creation story: Choice, Rest, Environment, Activity, Trust, Interpersonal relationships, Outlook and Nutrition.

We provide comprehensive benefits, training and advancement opportunities. We care for our employees as well as we care for our patients.