Population Management Advisor - Ormond Beach
at Adventist Health System

Date Posted: 3/14/2017

Job Description

Job:  Other Non-Clinical Professional

Organization:  Adventist Health System Corporate Office

Shift:  Day

Job Posting:  Feb 13, 2017, 11:26:44 AM

If you want to be a part of a place that provides nothing less than extraordinary compassionate care, then Adventist Health System is the place for you!

We are currently seeking qualified candidates for a Population Management Advisor that will be in our Provider Operations and Engagement Team department. This position is based in Ormond Beach, FL.

The purpose of this position is to provide Population Health subject matter expertise, consultation and education to network providers (market/region dependent) by establishing and maintaining a strong relationship with the provider and practice. Population Management Advisors are expected to make regular visits to provider practice offices, with the intent to advise and educate on a wide variety of topics (examples include population health management strategies and programs, clinical integration, incentive program(s), provider web site, and Population Health Services Organization (PHSO) and provider network policies and procedures.).

The Population Management Advisor (Advisor) is a highly strategic role within the PHSO, designed to provide value to the network provider and practice through expertise, consultation, change management, and provider engagement. The Population Management Advisor is the relationship manager for the practice and exists to help simplify the provider’s experience with the PHSO, Provider Network, and affiliated payer networks/health plans while working to identify and address improvement opportunities. As part of the PHSO Team, the Advisor will be responsible for executing plans and delivering key messages to providers and office staff.  This position is field-based with the majority of time spent in provider offices.

Specific job duties include:
  • Uses knowledge to help connect key concepts and expectations, ultimately presenting the PHSO, Provider Network, and affiliated health plans/payers in a manner that is simple for providers to relate to. Regular rounding to communicate messages on behalf of the PHSO, Provider Network, or health plans about the value of solutions, strategies, performance/incentive models, policies, procedures and to timely issue resolution.
  • On boarding providers for Provider Networks and affiliated payer networks/health plans to ensure provider is informed and engaged related to essential information.
  • Facilitates practice change management in regards to emerging trends related to population health initiatives, reimbursement models, patient satisfaction, customer outreach, panel growth, and provider performance with quality and efficiency metrics. The Advisor should be seen as an asset to their practices by providing important information and recommended enhancements to help ensure success in the value-based healthcare environment.
  • Actively participates in continuing education topics for other Population Management Advisors.   Suggests topics or items based on conversations occurring in the field or based on other perceived gaps in education.
  • Responsible for tracking, measuring, analyzing, and reporting on provider contacts, updating provider demographics, validating provider contact information, and reporting issues in the designated provider reporting tool.
  • Fully understands the provider and ancillary makeup of the provider network, and affiliated payer networks in order to provide relevant feedback and intel related to potential needs.
  • Responsible for maintaining and understanding assigned territories including market attributes, providers in the community, and other pertinent information.
  • Works seamlessly, effectively, and in harmony with all internal teams including, but not limited to, PHSO credentialing, provider resolution center, quality and care integration, provider engagement education, analytics, and finance to ensure integrated operations that result in a superior consumer experience for the provider.
  • Responsible for maintaining operational knowledge of Explores and other business intelligence tools and assisting providers with understanding and utilization of such tools and engaging other PHSO resources/teams as needed

Job Requirements

Education Requirements:
  • Bachelor’s Degree in healthcare, business or a related field
Experience Requirements:
  • 3+ years’ experience in performance improvement, operations, marketing or in a relevant physician/ hospital/ managed care environment.
  • 3+ years’ experience working collegially with physicians

If this position sounds like a great match for your skills set and experience, please apply online now!

Job Snapshot

About Us

About Adventist Health System

Who We Are

We are one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.

Who You Are

You are a compassionate, talented professional who wants to work in an environment where you can live out your faith and your values. You are excited about being part of a team that uses the latest technology and medical research to ensure patients receive quality care, but who also recognize that great care is always personal. You enjoy going out of your way to make each patient and their family feel special, and are passionate about guiding them toward optimal health.

Our Community

Our community is global and so is our reach. From coordinating medical mission trips in Ethiopia to planting school gardens in Florida, we are constantly seeking ways to go beyond hospital walls in improving the health of our communities. As a member of our team, you will be encouraged to use your talents in fun, meaningful ways that bring joy and healing to people around the world.

Our Mission

Part of this worldwide network, Adventist Health System was founded in 1973 to support and strengthen the Seventh-day Adventist health care organizations in the Southern and Southwestern regions of the United States. Today it is a national leader in quality, safety and patient satisfaction, comprised of 46 hospital campuses and nearly 77,000 employees.

Although separated by geography, each of our facilities is united by the mission of Extending the Healing Ministry of Christ. Today we continue the tradition of whole-person care by practicing and sharing CREATION Health, a blueprint for living a healthy, happy life based on the principles given in the Bible’s creation story: Choice, Rest, Environment, Activity, Trust, Interpersonal relationships, Outlook and Nutrition.

We provide comprehensive benefits, training and advancement opportunities. We care for our employees as well as we care for our patients.