Practice Performance Consultant - Physician Enterprise
at Adventist Health System

Date Posted: 6/1/2017

Job Description



Job:  Other Non-Clinical Professional

Organization:  Adventist Health System Corporate Office

Shift:  Day

Job Posting:  May 12, 2017, 10:51:03 AM

If you want to be a part of a place that provides nothing less than extraordinary compassionate care, then Adventist Health System is the place for you!
We are currently seeking qualified candidates for a Practice Performance Consultant position that will be based in our Physician Enterprise department. This position is based in Maitland, FL.   


This position provides the opportunity to report directly to the Physician Enterprise Manager of Practice Performance. This individual is responsible for performing office optimization activities within physician clinics. Office optimization focus areas include revenue cycle, IT, clinical, and physician practice operations. 
The Physician Enterprise Practice Performance Consultant must utilize the knowledge of clinical practices, process design/redesign, and information technology to optimize the operation of physician practices. This individual is responsible for coordinating with physicians, end users, and other stakeholders in the analysis and documentation of work flows, performing gap analyses, identifying needed process changes, and developing future-state work flows. The ability to communicate with all levels of leadership, clinicians, business office, process owners, physicians, stakeholders, and ancillary department staff is essential for this position. Practice Performance Consultants are not required to work from an AHS facility, but must be able to travel frequently to provide on-site performance improvement support to all practices within the Physician Enterprise.
Specific job duties include:
  • Serves as a strong member of the Practice Performance team, dedicated to the identification, implementation, and sustainment of optimization efforts that support clinical work flow and align with the current best practice standards
  • Utilizes reports for analyzing data related to performance measures by region, medical group, specialty, practice, and provider to review and promote optimal outcomes in support of Physician Enterprise objectives
  • Collaboratively develops customized, solutions-oriented improvement and adoption plans specific to individual practices and coordinates and successfully implements these plans
  • Evaluates multiple performance data sources to identify and prioritize practice and provider interventions
  • Provides exceptional customer service by partnering directly with medical group leaders and key resources to optimize their use of the EHR and related technologies to ensure ongoing success of the practices
  • Provides process improvement and transformation support to Physician Enterprise practices
  • Implements evidence-based models of care delivery and assist physician practices with EHR optimization to support achievement of these care models and other enterprise objectives
  • Proactively assesses work flow processes, identifies gaps, defines necessary process changes, and develops future work flows related to the improvement of new or existing solutions, processes, or functionality
  • Conducts intentional regular rounding to support improvement efforts and sustainment; provides immediate quick win education as needed
  • Conducts specified improvement audits and reports findings and recommendations to manager and other members of the Practice Performance team
  • Reviews reports/monitors data and outcome measures to evaluate user adoption of current and newly implemented systems, processes, and functionality; knowledgably assesses data in relation to processes in order to improve outcomes and changes
  • Collaborates with AHS Physician Enterprise reporting resources to contribute to a performance measurement and improvement program
  • Performs tasks related to project planning, meeting and team facilitation, data collection, schedule creation, deliverable documentation, analysis, and report development
  • Builds solid cross-functional relationships
  • Collaborates with leadership, physicians, clinicians, performance improvement experts, quality leaders and experts, end users, vendors, and associates to support the identification, implementation, and refinement of improvement efforts
  • Coordinates logistics for pilots, benchmarking, site visits, and research for best practices
  • Employs project management standards through all phases of work, including initiate, plan, execute, monitor, and close to plan and coordinate improvement projects
  • Utilizes Lean/Six Sigma methodologies (rapid improvement cycles, daily management, key performance indicators, voice of the customer, statistical analysis, cause and effect analysis, root cause analysis, etc.) to facilitate improvement efforts
  • Commits to purposefully exposing project participants to Lean/Six Sigma methodologies and organizational core competencies (change management, objective decision making)
  • Works with the Training Development and Delivery teams to ensure their training content and outreach is based on best practice workflows and aligns with organizational core competencies
  • Organizes and designs direct coaching to practices, and presents at/facilitates events (e.g., training, rapid improvement, etc.), as needed
  • Maintains stable performance under pressure or opposition (i.e., experiencing time pressure, conflict, or job ambiguity) and evaluates needs of organization accordingly
Experience Requirements:
  • Minimum five years of experience in IT/EMR or Training Experience
  • Minimum five years of experience in Performance improvement/process optimization experience
Educational Requirements:
  • Bachelors in business, engineering, IT or healthcare related field or Associate Degree and 4 years’ experience required
  • Completion of one professional certification within three years and maintenance of certification thereafter if applicable, e.g. CPHIMS, CMPE, Lean/Six Sigma Certified Green or Black Belt required
  • Member of professional organization(s) related to job responsibilities (i.e. IHI, ASQ, SHS) preferred
Knowledge and Skills:
  • Microsoft Office suite experience with advanced PowerPoint, Excel, and Visio skills
  • Familiarity with physician practice transformation in the multi-specialty setting, supported by project management and quality improvement principles
  • Knowledge in Healthcare Operations, Information Technology, Revenue Cycle, Practice Operations, Clinical Operations, Nursing Work Flow, Physician Work Flow, Medical Information
  • Proficiency in identifying, defining, analyzing, and displaying metrics and goals
  • Process improvement methodologies experience
  • Process mapping and process mapping tools experience
  • Project management experience
  • Participation in practice management/EHR implementation and/or ongoing support and optimization programs
  • Effective communication skills with all stakeholders, e.g., executive leadership, physicians, managers, and staff
  • Advanced problem solving, communication, and critical thinking skills
  • Experience with leading small groups or projects
If this position sounds like a great match for your skills set and experience, please apply online now!

Job Snapshot

About Us

About Adventist Health System

Who We Are

We are one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.

Who You Are

You are a compassionate, talented professional who wants to work in an environment where you can live out your faith and your values. You are excited about being part of a team that uses the latest technology and medical research to ensure patients receive quality care, but who also recognize that great care is always personal. You enjoy going out of your way to make each patient and their family feel special, and are passionate about guiding them toward optimal health.

Our Community

Our community is global and so is our reach. From coordinating medical mission trips in Ethiopia to planting school gardens in Florida, we are constantly seeking ways to go beyond hospital walls in improving the health of our communities. As a member of our team, you will be encouraged to use your talents in fun, meaningful ways that bring joy and healing to people around the world.

Our Mission

Part of this worldwide network, Adventist Health System was founded in 1973 to support and strengthen the Seventh-day Adventist health care organizations in the Southern and Southwestern regions of the United States. Today it is a national leader in quality, safety and patient satisfaction, comprised of 46 hospital campuses and nearly 77,000 employees.

Although separated by geography, each of our facilities is united by the mission of Extending the Healing Ministry of Christ. Today we continue the tradition of whole-person care by practicing and sharing CREATION Health, a blueprint for living a healthy, happy life based on the principles given in the Bible’s creation story: Choice, Rest, Environment, Activity, Trust, Interpersonal relationships, Outlook and Nutrition.

We provide comprehensive benefits, training and advancement opportunities. We care for our employees as well as we care for our patients.