Research Informatics Specialist Senior
at Adventist Health System

Date Posted: 3/28/2017

Job Description



Job:  Other Non-Clinical Professional

Organization:  Adventist IT

Shift:  Day

Job Posting:  Jan 30, 2017, 10:06:54 AM

The Research Informatics Specialist Senior works independently and successfully engages simultaneously in multiple initiatives of moderate to high complexity identifying ways for technology to improve research capabilities. Responsible for activities that cover analysis, design, configuration, testing, implementation as well as application support, performing troubleshooting, and issue resolution. Serves as a primary mentor and utilizes expertise in application logic, providing technical guidance and oversight and acting as a point of escalation and technical expert. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

  • Provides technical guidance and oversight. Leads team members in complex problem analysis, issue resolution, and application enhancement/optimization of use.
  • Mentors team members on best practices, standards, and technology. Recommends improvements to processes and technology that improve the effectiveness of the team.
  • Analyzes operational requirements and system capabilities to propose effective solutions.
  • Identifies opportunities for improvement/automation. Creates and provides data to baseline and drive solution outcome.
  • Assesses functionality, feasibility, impact to workflow, and compliance to standards.
  • Analyzes business and user needs, documents business requirements, defines benefits, and estimates costs.
  • Designs changes to application in line with agreed SOPs and Work Instructions. Provides input to standards, policies, and procedures.
  • Designs, documents, and articulates advanced technical specifications (i.e. reporting and decision support).
  • Develops and manages configuration, test, and implementation plans. Obtains operational design approval.
  • Configures application with agreed changes.
  • Obtains MIS change control signoff.
  • Configures advanced application changes (i.e. reporting and decision support) with high degree of accuracy.
  • Documents application changes.
  • Tests configuration and workflow changes. Develops test scripts. Performs unit, system, and integration testing per standards and documents outcome.
  • Creates and provides department and/or customer documentation.
  • Trains users on how to use changed or enhanced application. Implements application changes.
  • Provides go-live support. Optimizes, maintains, and supports application as required.
  • Provides on-call support and technical escalation point.
  • Troubleshoots and resolves complex issues and initiates escalation procedures. Communicates application issues with vendor per vendor's reporting process. Plans, tests, and supports application upgrades.
  • Performs regres sion testing.
  • Studies and evaluates leading industry trends and vendor/application/system updates.
  • Participates in collaboration and communication with internal and external stakeholders within multiple venues while facilitating all responsibilities as outlined above.
  • Assists with developing and executing change management strategy (communication, buy-in, training, technical support) to enable a smooth implementation of new application changes and enhancements.

Job Requirements

KNOWLEDGE AND SKILLS REQUIRED:

• Knowledge of software development, application implementation, and systems development lifecycle
• Conceptual and practical understanding of various training techniques for users with various learning styles

KNOWLEDGE AND SKILLS PREFERRED:

• Knowledge of industry best practices related to clinical/translational research data collection and trial management
• Knowledge of clinical and translational research environments
• Knowledge of research regulatory bodies and requirements

EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor’s degree in Computer Science, Information Technology, or related field, OR equivalent experience in healthcare or healthcare IT
• Minimum of five years providing IT support for research applications or equivalent
• Significant experience evaluating, analyzing, and/or managing software application features and functionality for workplace efficiency and problem resolution; developing training materials for users with various skill levels; and documenting workflow design and identifying areas for improvement/optimization of use
• Significant experience working directly with vendors
• Experience mentoring and training team members

EDUCATION AND EXPERIENCE PREFERRED:

• Experience evaluating, analyzing, and/or managing research applications

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• None

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

• Clinical Certification or Licensure
• Clinical Research Professional or Clinical Research Coordinator national certification (SoCRA or ACRP)

Job Snapshot

About Us

About Adventist Health System

Who We Are

We are one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.

Who You Are

You are a compassionate, talented professional who wants to work in an environment where you can live out your faith and your values. You are excited about being part of a team that uses the latest technology and medical research to ensure patients receive quality care, but who also recognize that great care is always personal. You enjoy going out of your way to make each patient and their family feel special, and are passionate about guiding them toward optimal health.

Our Community

Our community is global and so is our reach. From coordinating medical mission trips in Ethiopia to planting school gardens in Florida, we are constantly seeking ways to go beyond hospital walls in improving the health of our communities. As a member of our team, you will be encouraged to use your talents in fun, meaningful ways that bring joy and healing to people around the world.

Our Mission

Part of this worldwide network, Adventist Health System was founded in 1973 to support and strengthen the Seventh-day Adventist health care organizations in the Southern and Southwestern regions of the United States. Today it is a national leader in quality, safety and patient satisfaction, comprised of 46 hospital campuses and nearly 77,000 employees.

Although separated by geography, each of our facilities is united by the mission of Extending the Healing Ministry of Christ. Today we continue the tradition of whole-person care by practicing and sharing CREATION Health, a blueprint for living a healthy, happy life based on the principles given in the Bible’s creation story: Choice, Rest, Environment, Activity, Trust, Interpersonal relationships, Outlook and Nutrition.

We provide comprehensive benefits, training and advancement opportunities. We care for our employees as well as we care for our patients.