Customer Service Associate
at Altra Industrial Motion

Date Posted: 3/10/2017

Job Description

Formsprag Clutch, a division of Altra Industrial Motion is looking for a Customer Service Associate for their Warren, MI location.  The CSR will serve as the primary contact for Industrial Customers.  


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Review, research as necessary, and respond to customer requests
  • Generates quotations for customer enquiries, using price lists, and coordinating input from management, production team and sales force as appropriate
  • Refers technical and department-specific requests to appropriate personnel
  • Manages handling of commercial customer orders, from order entry to providing shipping info and documents
  • Coordinates and supports production on specific order requirements (i.e., quality approvals, special labeling, line releases)
  • Perform customer service department daily/weekly functions, as outlined in the procedures
  • Provides order status to customer requests (external and internal)
  • Investigates and reports on production capabilities for new orders and expediting of existing orders. Provides production VOC prioritization of customer orders
  • Coordinates requests for schedule relief, based on production capabilities
  • Manages customer rebuild/return requests and orders
  • Coordinates shipping documents and requirements
  • Manage customer complaints as arises, liaising with appropriate teams, issuing the customer perception report as necessary, and informing the correction actions taken to the customer
  • Safeguards trade secrets in accordance with Company policy.

Job Requirements

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required:

High school diploma or general education degree (GED) is required.  

A minimum of one year customer service work experience is required.  Work experience in Manufacturing is preferred

Must be proficient in the use of personal computers, including word processing and spreadsheets. Experience with SAP is preferred.

Must possess excellent communication and interpersonal skills.

Possess proper phone etiquette skills and be patient, personable, tactful, and professional in dealing with customers and sales representatives at all times.


Job Snapshot

About Us

Altra Industrial Motion is a leading global supplier of quality power transmission and motion control products. Providing the essential control of equipment speed, torque, positioning, and other functions, Altra products are used in nearly any machine or process involving motion. Our products are sold in over 70 countries in a variety of major industrial markets, including food processing, material handling, packaging machinery, mining, energy, automotive, primary metals, turf and garden and many others.

Altra products are marketed under a variety of well recognized and established manufacturing brand names. Operating independently, each of these companies is committed to the guiding principles of operational excellence, continuous improvement and customer satisfaction.

Our products are frequently used in a wide range of high-volume manufacturing processes, where the reliability and accuracy are critical in both avoiding costly down time and enhancing the overall efficiency of manufacturing operations.

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