Customer Service Representative
at Altra Industrial Motion

Date Posted: 3/9/2017

Job Description

SUMMARY

Guardian Couplings in Michigan City, IN is looking for a Customer Service Representative. This position receives inquiries and orders from sales representatives, distributors, and OEM customers by telephone, fax or mail. He or she will respond to inquiries as to the proper price and delivery schedule.  Answer technical and commercial questions and when appropriate, refer technical questions to application engineering or Product Manager.  Manage assigned customer relationships.  Enter orders with proper price, delivery, and specifications.  Respond to expediting calls with order status.  Refer requests for literature and assistance to the proper persons.  Also handle returns and initiates credits.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Prepares for customer inquiries by studying products, services, and customer service processes

  • Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information and quotation, verifying customers understanding of information and answer.

  • Works with outside sales representatives to keep account activities and literature up to date

  • Develops and maintains a target customer activity plan that includes opportunities, quotas, orders and projects and key customers

  • Handles inbound sales leads to convert calls into sales and overcomes technical and business objections of potential customers. Provides information to engineering by answering questions and requests

  • Maintains and follows up with factory orders, estimates dates of delivery to customer based on knowledge of production and delivery schedules. Investigates and resolves customer problems with deliveries and the product after shipment.

  • Prepares product report by collecting, analyzing, and summarizing information, trends, and business transactions. Enters new customer data and other sales data for current customers into computer database.

  • Maintains product and company reputation by complying with government regulations, ensures compliance with all ISO procedures within the order entry process.

  • Other duties as assigned

Job Requirements

Education and Experience:

High school diploma or GED, some college is a plus. 5 or more years of related experience and good knowledge of products


Skills:

Language Skills – The ability to read and interpret documents such as drawings, general business periodicals, professional journals, safety rules, operating and maintenance instructions, technical and procedure manuals and government regulations. Ability to write routine reports, operating instructions, procedure manuals, and business correspondences. Ability to effectively present information and respond to questions from groups of employees and managers, customers, clients, and the general public.

Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

Working Conditions:

Physical Demands- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear and sit. The employee is frequently required to walk; use hands to finger, handle or feel; reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock, explosives and vibration. The noise levels in the work environment it usually moderate. However, on some instances this job may require work in areas where ear protection is necessary.

Job Snapshot

About Us

Altra Industrial Motion is a leading global supplier of quality power transmission and motion control products. Providing the essential control of equipment speed, torque, positioning, and other functions, Altra products are used in nearly any machine or process involving motion. Our products are sold in over 70 countries in a variety of major industrial markets, including food processing, material handling, packaging machinery, mining, energy, automotive, primary metals, turf and garden and many others.

Altra products are marketed under a variety of well recognized and established manufacturing brand names. Operating independently, each of these companies is committed to the guiding principles of operational excellence, continuous improvement and customer satisfaction.

Our products are frequently used in a wide range of high-volume manufacturing processes, where the reliability and accuracy are critical in both avoiding costly down time and enhancing the overall efficiency of manufacturing operations.

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