Field Service Technician
at Altra Industrial Motion

Date Posted: 9/21/2017

Job Description

Purpose:

  • Provide field service for customers in North America (South America if needed)
  • Provide aftermarket support for customers in North America (South America if needed)
  • Support our claim/quality department in North America (South America if needed)

Main assignments:

  • Support aftermarket and claim department in North America. Conduct all activities in accordance with Svendborg Brakes policies, legal compliance requirements and Svendborg Brakes core values

Assignments:

  • Perform service while onsite incl.:
  • Verify the brakes, brackets, discs, couplings/hubs and hydraulic systems are properly installed/integrated
  • Review electrical drawings package to prepare for service jobs or assist customers via email/phone
  • Trouble shoot and fault finding during various service jobs
  • Check existing brake system during regular service visits (go through all wiring, connections and make sure all components are properly working)
  • Verify speed sensors (encoders/prox switches) are properly installed/connected
  • Verify electrical portion of brake system is correctly installed (wires connected properly, communication between our system and customer main PLC is properly setup)
  • Integrate complete brake system with customer PLC during startup and commissioning jobs (incl. brake on/off indicators, brake commands etc.)
  • Ad hoc assignments that normally occurs in a small office
  • Interact within the community of the local office and region and represent company in a positive, professional manner at all times
  • Help with shipping goods from Denver stock when needed
  • Help with receiving goods in Denver stock when needed
  • Help with warehouse when needed
  • Put training programs together for customers when needed
  • Try to secure service contracts with customers
  • Upsell spare parts while on service jobs
  • Keep track of service utilization
  • Help capturing new service jobs while in the office
  • Help coordinate service and claim jobs with Service Coordinator
  • Write detailed reports from each service/claim job
  • Perform field claim jobs
  • Perform field service jobs
    • Brake pad replacement
    • Seal Kit replacement
    • Spring pack replacement
    • Airgap adjustment
    • Oil filter replacement
    • Air filter replacement
    • Valve adjustment
    • Accumulator charging
    • Verify each hydraulic component works properly
    • Review hydraulic schematics and drawings package to prepare for service jobs or assist customer via email/phone

Job Requirements

Qualifications:

  • Excellent communication skills (verbal and written)
  • Bilingual (Spanish and English) is preferred but not a requirement
  • Technical understanding and background required
  • Proficient with Microsoft Office products (as minimum Excel, Word and Power Point)
  • Customer Service skills (e.g. ability to communicate with customers promptly and courteously; to achieve customer satisfaction)
  • Ability to work in a team environment and share information among peers
  • Ability to handle deadlines and stressful situations
  • Detail oriented
  • Possess interpersonal skills
  • Valid driver’s license and clean driving record
  • Reliable transportation
  • Passport needed, or ability to obtain a Passport

Education requirements:

  • Electrical or Mechanical degree or equivalent 3-5 years’ experience required

Physical requirements:

  • Must be able to lift up to 75 lbs. No other unusual physical requirements

Working conditions:

  • Regular business hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. (incl. 30min lunch).
  • Expect 60-70% of the time being on site or travelling

We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.

Job Snapshot

About Us

Altra Industrial Motion is a leading global supplier of quality power transmission and motion control products. Providing the essential control of equipment speed, torque, positioning, and other functions, Altra products are used in nearly any machine or process involving motion. Our products are sold in over 70 countries in a variety of major industrial markets, including food processing, material handling, packaging machinery, mining, energy, automotive, primary metals, turf and garden and many others.

Altra products are marketed under a variety of well recognized and established manufacturing brand names. Operating independently, each of these companies is committed to the guiding principles of operational excellence, continuous improvement and customer satisfaction.

Our products are frequently used in a wide range of high-volume manufacturing processes, where the reliability and accuracy are critical in both avoiding costly down time and enhancing the overall efficiency of manufacturing operations.

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