Management Trainee: Associate Account Manager - January 2018
at Amica Insurance

Date Posted: 8/12/2017

Job Description

Are you looking for a career in management with opportunities for growth and advancement?

Amica is searching for talented individuals to fill Associate Account Manager positions in our countrywide branch offices as part of our Future Leaders Program. Through extensive hands-on training, personal mentorships and professional growth opportunities, we develop the future leaders of our company through our entry-level management position. An Associate Account Manager class is scheduled for January 2018.

As an Associate Account Manager, you will coach and lead a team of customer service and sales representatives to achieve sales goals and maintain our exceptional customer service standards. Those objectives are met by conducting team meetings and one-on-one coaching sessions.

While working with your team, you will also evaluate and determine acceptable insurance risks. By utilizing underwriting guidelines, you are empowered to make the appropriate decision as to which risks we can take on as a company.

Job Responsibilities

• Coach and lead a team of representatives with varying levels of experience to meet sales and service goals
• Evaluate new business applications and complex files to determine acceptable insurance risks
• Identify and implement motivational techniques to increase employee engagement
• Conduct team and one-on-one meetings on a regular basis
• Review representatives’ recorded calls to identify coaching and development opportunities
• Work closely with representatives and customers to resolve inquiries related to sales and customer service
• Oversee completion of incoming files to ensure proper handling
• Update and train team on job-related changes as needed

Job Requirements

• Bachelor's degree, any major
• Willingness and ability to relocate countrywide
• Excellent written and verbal communication skills
• Demonstrated customer service experience
• Strong interpersonal skills
• Ability to identify, analyze and solve problems


Associate Account Managers begin their career with a seven-week paid training program at our Corporate Headquarters in Lincoln, Rhode Island. Here you’ll learn about our company culture and our focus on customer service while developing an understanding of our products, services and systems.


After completion of the training program, Associate Account Managers will be assigned to one of our countrywide branch offices. Branch assignments will depend upon company needs at the time. Candidates must be willing and able to relocate to any of our branch offices.

For more information and to apply, please visit our Web site at

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.


Job Snapshot

About Us

With more than a century of business know-how to our name, Amica Mutual Insurance Company is the oldest mutual insurer of automobiles in the country. We also offer home, marine, umbrella and life insurance products. Our employees are the key to providing exceptional service to our loyal policyholders – and we’re looking for diverse and dynamic professionals who want to be a part of our award-winning organization.

Based in Lincoln, RI, our mission is to create peace of mind and build enduring relationships. We want team members who embrace our values of always putting the customer first and providing them with the products and services that best meet their needs. This is the foundation of our success and an integral part of our culture.

We have earned national recognition and awards multiple times for our superior customer satisfaction ratings and were named one of the 2013 Best Places to Work in Rhode Island by Providence Business News.

Our commitment to corporate citizenship is demonstrated through the Amica Companies Foundation, which provides financial support to selected tax-exempt organizations, activities and programs. Our employees also volunteer in a wide variety of community activities across the country. If this sounds like a team you wish to be a part of, consider joining our Talent Network.

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