For over 100 years, customers have depended on Burroughs for outstanding service delivery. Burroughs offers market-leading onsite maintenance and remote support nationwide. In addition to supporting proprietary solutions, Burroughs provides the same exceptional service on third-party ATM, teller cash automation, safes, check & document processing, data centers, retail vault, kiosk and self-service solutions throughout the US and Puerto Rico.
As a result of acquisition and organic growth, Burroughs expanded its maintenance services footprint to offer one of the nation’s largest maintenance and support organizations with more than 700 Customer Service Engineers delivering comprehensive and customized maintenance coverage coast-to-coast.
Every service Burroughs offers is designed to optimize customer technology investment. No one knows Burroughs solution devices better than our support service analysts and engineers. Thousands of Burroughs customers rely on us over third-party vendors for greater knowledge and faster resolution of issues. Burroughs guarantees the highest quality performance provided by a team of market-leading service engineers – over half having more than 25 years of experience. Their primary objective is maintaining device uptime and driving optimum service level standards. Burroughs takes pride in delivering flexible solutions for financial institutions, retailers and independent ATM deployers (IADs).
The backbone of Burroughs ability to respond to and delight clients is our state of the art call center technology and logistics management. Burroughs utilizes leading edge technologies to support staff in multiple call centers. Burroughs ability to handle and route calls in any time zone that our clients require, while providing back-up and recovery protection, is unmatched in the North American market.
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