Associate Network Administrator
at Carrols Corporation

Date Posted: 3/20/2017

Job Description

Carrols Restaurant Group, Inc., a growing company located in Syracuse, NY, and one of the largest restaurant companies in the U.S., has an excellent opportunity in our Information Technology department for an Associate Network Administrator.

This position provides enterprise wide support for end user computing devices and store connectivity.  Support includes but is not limited to software deployment, security implementation, system maintenance, and trouble resolution. This position also provides end user support as well as participation in the after-hours support rotation. Duties will also include maintaining documentation of processes, procedures, and system configuration.

The following is a summary of the skills, knowledge and experience necessary to be successful in this position.

System Management

  • Install, configure, test, and maintain corporate personal computing devices.
  • Provide WIFI, LAN, and WAN support for end users and remote location connectivity.
  • Manage software/hardware procurement and deployment as needed.
  • Provide on-site and telephone technical assistance and trouble resolution for corporate end users.
  • Keep abreast of hardware and software technologies as they relate to Carrols infrastructure.
  • Coordinate outside resources for the implementation of system upgrades, changes, and trouble resolution.
  • Insure system operational integrity and reliability is maintained while keeping unplanned down time to a minimum.


  • Insure timely remediation of security vulnerabilities reported via system scans and other forms of security vulnerability discovery.
  • Insure system configurations are consistent with industry best practices, compliance requirements and Carrols Policy.
  • Maintain confidentiality of sensitive company material and information.


  • Maintain documentation as directed by IT Management. Examples include SOX compliance, PCI Compliance, operational procedures, change documentation, system configuration, etc.
  • Keep IT Management and appropriate Carrols staff informed of assignment status, system status, and trouble resolution status timely communication and weekly written status reports.



  • Support acquisitions by meeting schedule commitments and assisting to resolve technical issues in a timely manner.
  • Required to participate in Holiday and after-hours NOC support rotation.
  • Weekends, holiday and nighttime support will be required as necessary.
  • Other duties as assigned.

Carrols offers a competitive compensation and benefits package.

Please send your letter of interest, resume, and salary requirements to:

Email: [Click Here To Join]

Attn: Kelly Dickter

Director of Corporate Human Resources

968 James Street

Syracuse, New York 13203

Fax: 315-479-8018

Equal Opportunity Employer

Job Requirements

Associate’s Degree and/or 3 years of professional experience is required. A successful candidate must have advanced working knowledge of Microsoft Operating System and products and a working knowledge of basic computer networking including WIFI, LAN and WAN. A candidate should also have previous end user support experience including hands on experience with trouble resolution of PCs, tablets, smart phones, etc.

Job Snapshot

About Us

Our greatest asset is our people

A Little About Us

Carrols Corporation is headquartered in Syracuse, New York. Carrols owns and operates more than 700 restaurants under the Burger King brand. Carrols operates in over 16 states and employs over 18,000 people.

Carrols is interested in creating opportunities for you; for your career.

Due to our size and continued growth, career opportunities are always present at Carrols. These opportunities are even more likely to become available due to our policy of "promotion from within". It is our philosophy and our strong desire to fill each of our management openings by promoting an existing Carrols' employee.

If you are a dynamic individual who is frustrated by bureaucracy and tenure rules, Carrols is for you. We offer quick advancement, training and no pre-determined time requirements. All we want are the best employees in the business.

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