Works under the supervision of the Worksite Medical Provider in a worksite clinic setting. Provides basic and routine assistance with patient care delivery within the medical assistant scope of practice and required certifications in accordance with Concentra policies, practices and procedures; and applicable regulations. Demonstrates support of Primary Care, Urgent Care, and Health and Wellness treatment and education. This is a multi-lingual environment: Fluency in Korean, Vietnamese, Chinese or Spanish is required.
MAJOR DUTIES AND RESPONSIBILITIES:
Demonstrates a Welcoming, Respectful, and Skillful presence at all times.
Prepares patients for health care visit
Places patient in exam room for provider evaluation.
Obtains medical history.
Verifies patient information
Prepares, assists and accurately completes all forms
Supports patient care delivery
Assists providers during examination and treatment
Takes vital signs and performs all ancillary tests appropriate to skill level, certifications and state regulations
Performs ancillary testing and tasks as ordered by the Worksite medical Provider (PFT, EKG, injections, audiograms, blood draws) and as certified.
Assists in surgery set up and injury care as directed by the treating provider
Dispenses medications and appliances within scope of practice and as ordered by the treating provider and in accordance with state regulations.
Applies bandages, dressings and splints as ordered by the treating provider.
Keeps supplies ready
Maintains supplies, cleans rooms and equipment, and stocks rooms with required supplies
Keeps equipment operating
Operates autoclave machine in accordance with policy and procedures and complies with all regulatory requirements.
Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures.
Maintains safe, secure, and healthy work environment
Conducts business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues
Assists in maintaining a neat, clean and orderly appearance in the lobby and overall worksite throughout the day.
Performs drug screen collections for both DOT and Non-DOT drug screens, using proper chain of custody; ensures preparation for pick-up and shipment to appropriate laboratory.
Performs front office clerical duties such as answering telephones, check-in, check-out and record processing.
Completes required certifications; becomes proficient in clinic systems and procedures, and maintains currency in all policies, practices and procedures.
May assist with clerical activities related to appointment scheduling and patient intake, data verification, office communications, and filing of patient records.
Performs duties to achieve or exceed established service standards.
MEASURES OF PERFORMANCE:
Exceptional Customer Service