Customer Service Representative
at The Franklin Company

Date Posted: 6/1/2017

Job Description

We have a client located in Lexington, KY that has immediate opening for Customer Service Representative
  • A quick learner that can become a Subject Matter expert in the operations of the retail environment.
  • Deliver world class customer service to customers with issues and inquires via phone and email in a contact center environment
  • Maintaining solid customer relationships by handling customer inquires and concerns with speed and professionalism
  • Performs incident management and uses proprietary software programs to track calls from inception to resolution
  • Utilizes research sills to troubleshoot customer problems
  • Provides follow up calls to ensure customer satisfaction
  • Excellent communication abilities are essential
  • Provides pro active communication to internal and external customers

Requirements:

  • High school diploma or equivalent
  • 1-3 year customer service experience
  • Good communication skills
  • Computer savvy: Microsoft Office and Internet usage required

Job Snapshot

About Us

Let us find you the perfect placement! The Franklin Company is a leading provider of contract temporary services throughout the United States. We connect Managers, Engineers, Administrators, Designers, Scientists, Chemists, Biologists, and Technicians with local, regional, and Fortune 500 companies.

Our client list includes many of the most notable and innovative companies across the country. When you partner with The Franklin Company you can expect assignments that will challenge you and develop your career skills as well as compensation that matches your education and experience.

At The Franklin Company, we are here for you! Enjoy direct access to staff with answers about benefits, special payroll considerations, retirement options, and support with day-to-day workplace issues. Whether you are interested in temporary, temporary to permanent, or permanent placement services, we will find you a great opportunity that matches your skills and career goals.

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