Office Assistant / Human Resources Assistant
at The Franklin Company

Date Posted: 6/8/2017

Job Description

                                        OFFICE ASSISTANT / HUMAN RESOURCES ASSISTANT
                                                                        Temp to Hire Position
                               $20.00 to $22.00/hour depending on qualifications and experience



The Office & HR assistant is a strong player in both basic office and HR functions and the customer service department. The Office & HR assistant is responsible for assisting with customer service needs, as well as keeping our office compliant with Department of Transportation regulations. The Office & HR assistant is expected to maintain the exceptional quality of service that we provide to our customers on a daily basis. This is a great career opportunity to work for a company that truly values their employees!

Essential Duties and Responsibilities:

  • Maintain and update system used to keep track of employee information and time off.
  • Create, design and distribute safety handouts for our employee safety program
  • Effectively and efficiently use company's software system to input customer information, update records, gather information, produce reports for management, and other tasks as assigned
  • Ensure customer satisfaction by resolving issues related to service, pricing, or other matters
  • Communicate and coordinate with other departments as needed


Office & HR Assistant Duties

  • Keep driver files compliant with Department of Transportation regulations by updating paper and electronic files
  • Keep running dialogue with drivers about expiring documents (e.g. drivers license, medical certificate)
  • Run reports on a weekly basis to keep track of driver hours
  • Process incoming mail & payments from customers, and apply payments to customer accounts
  • Assist will all stages of the recruitment process, including writing job descriptions, posting job openings, screening potential candidates, and the on boarding process.
  • Assist and resolve basic technology problems for all employees
  • Provide support to employees during use of various online platforms
  • Handle inbound calls from customers
  • Prepare, update, and dispense daily route sheets
  • Initiate outbound calls to customers to resolve service issues
  • Handle high-pressure environment on a daily basis, and maintain capability to handle pushback from customers
  • Report driver performance issues and concerns to appropriate management
  • Record and document information from drivers, and distribute to management if necessary
  • Perform other duties as assigned
  • Follow all safety standards as maintained by company

The statements used herein are intended to describe the general nature and level of work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.


Job Snapshot

About Us

Let us find you the perfect placement! The Franklin Company is a leading provider of contract temporary services throughout the United States. We connect Managers, Engineers, Administrators, Designers, Scientists, Chemists, Biologists, and Technicians with local, regional, and Fortune 500 companies.

Our client list includes many of the most notable and innovative companies across the country. When you partner with The Franklin Company you can expect assignments that will challenge you and develop your career skills as well as compensation that matches your education and experience.

At The Franklin Company, we are here for you! Enjoy direct access to staff with answers about benefits, special payroll considerations, retirement options, and support with day-to-day workplace issues. Whether you are interested in temporary, temporary to permanent, or permanent placement services, we will find you a great opportunity that matches your skills and career goals.

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