Service Contract Sales Rep
at The Franklin Company

Date Posted: 5/26/2017

Job Description

The is a great opportunity for a Service Contract Sales Rep with a major client in the Delaware County Metro area.  This is a permanent position, hours will vary and it will require up to 20% of travel. The salary is negotiable based on experience and industry standards.

  • Work with customers to renew existing service agreements and sell new service agreements based on assigned territories by the Service Manager.
  • This position requires interaction with internal and external customers from quotation generation through the Purchase Order processing phase.
  • Renew assigned existing service agreements (preventative and/or service maintenance contracts) with customers that buy audio visual systems. Customer retention rate target of 80% minimum expected.
  • Responsible for generating quotations for the renewal of service agreements for current customers as assigned by Vice President of Service.
  • Perform research using a variety of different databases, including customer history database, service management database, contact management database, installation database and financial database, all of which store inquiries and information that has received from a customer and/or prospective customer.
  • Consult with Field Service Engineers, Customer Service Reps, and/or System Engineers to ensure that complex service agreements are quoted accurately prior to customer delivery.
  • Work with Vice President of Service to negotiate agreement cost structure for cost competitive customer agreements to aid in customer retention and minimize loss of business.
  • Work closely with Vice President of Service to ensure that complex quotations are entered accurately.
  • Follow up regularly with the Service Coordinators to ensure that service is performed as required including all PM visits.
  • Generate new service agreements (to new clients and existing clients) for assigned territory.
  • Some travel outside of home office location may be required to service customers.
  • Other duties as required or assigned by company management.

Job Snapshot

About Us

Let us find you the perfect placement! The Franklin Company is a leading provider of contract temporary services throughout the United States. We connect Managers, Engineers, Administrators, Designers, Scientists, Chemists, Biologists, and Technicians with local, regional, and Fortune 500 companies.

Our client list includes many of the most notable and innovative companies across the country. When you partner with The Franklin Company you can expect assignments that will challenge you and develop your career skills as well as compensation that matches your education and experience.

At The Franklin Company, we are here for you! Enjoy direct access to staff with answers about benefits, special payroll considerations, retirement options, and support with day-to-day workplace issues. Whether you are interested in temporary, temporary to permanent, or permanent placement services, we will find you a great opportunity that matches your skills and career goals.

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