Customer Service Rep
at HRU

Date Posted: 8/14/2017

Job Description

Job #:111646

Job Description:


General order processing and customer service with support directly to Interntional Account Managers.


1. Use of SAP computer with CRM module and internet sales experience.

2..Communicates timely with customers daily via phone,fax, and email or instant message.

3. Receives and/or enters, reviews, modifies and accepts customer sales orders in accordance with customer's terms and conditions and company policies.

4. Revises and documents customer order changes as required after order acceptance.

5 Supports sales promotions, product launches, product phase in/out and replacements, pricing updates, and logistics policies.

6. Assists customer in providing missing or damaged parts for equipment orders.

7. Provides containerizatoin estimates and shipping quotes for customers to identify costs and applicable Incoterm of sale in sales contract when required.

8. Works with various freight agents and carriers to coordinate export shipments.

9. Performs all duties and responsibilities in accordance with US Export Administration Regulations and all applicable York/Johnson Controls policies.

10. Collaborates with regional sales manager and other field global operatoins personnel to develop solutions for varied customer issues including country-specific product requirements, special pricind discounts, sales of on-hand merchandise for inventory reduction.

11. Prepares documents required for hazadous shipment handling and is trained and certified to handle our products in accordance with International Maritime Organization and US Department of Transportation

12. Reviews pending customer orders daily to ensure on-time order delivery. Follows up with supporting departments to drive down order fulfillment delays due to logistics, quality or credit holds, purchasing and engineering.

13. Provides customer training and support in all aspects of using our website.

14. Obtains information regarding any account changes required (i.e. new contacts, addresses, phone numbers, emails) for account updating.
15. Audits supplier invoices and prepares invoices to customer for additional export shipping costs (i.e. ocean freight, packer, freight forwarding fees).

Job Requirements


1. Associate's degree preferred, high school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and / or service scheduling.

2. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

3. Must have strong interpersonal skills to effectively communicate with both internal and external clients.

4. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

5. Able to prioritize work activities based upon financial impact to desired business goals.

6. Experience and/or basic project accounting or costing principals is desired.

7. Able to influence diverse teams to accomplish tasks/goals.

Job Type: Professional

Job Snapshot

About Us

HRU Technical Resources is a contingent staffing firm, specializing in engineering, IT and technically related placements across multiple industries.

Technical professionals know better than anyone the benefit of having an expert perform a project. Having to come in and clean up a project after a non-competent person failed with it is a very frustrating experience. A job search is no different. Our dedicated team is ready to guide and inform you, offering insight into how companies work, how they think and what they are looking for in a successful candidate. With over 30 years of experience, our recruiters bring an approach that is helpful, an understanding that this one of the most important decisions you make in your life. Our goal is to make your job search easier and more productive.

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