Remote Service Engineer
at HRU

Date Posted: 6/18/2017

Job Description

Job #:111932

Remote service Engineer
Indianapolis, IN

The purpose of the Field Service Engineer is to provide FANUC America’s customers with on-site
repair, troubleshooting, programming or maintenance services for FANUC Robots and related system
peripheral equipment on an emergency or unscheduled basis.
The remote service engineer will be located in the Indianapolis IN area. The Field Service Engineer
must be able to travel to a customer site on a moments notice and remain on-site for the duration of
time required to perform the troubleshooting and repair functions. Assignments may involve long
hours, night, weekend and holiday work. Air travel is sometimes required. Customers may contact
the 24-hour Hotline or the remote service engineer for service requests, which are logged in the
Technical Service Log by the person contacted. If the call is received by the Hotline, it is assigned to a
Service Engineer by the Service Dispatcher. It is the Service Engineer’s responsibility to schedule the
call with the customer, identify and obtain any parts or software required. Upon the completion of the
call a Field Service Report describing the problem, the corrective action and detailing the labor,
material and travel expense costs is provided to the customer and then returned to Rochester Hills for processing.

Job Requirements

Expert in reading and interpreting electrical, mechanical, and pneumatic prints and related
technical documentation.
• Ability to read and interpret PLC ladder logic
• Minimum previous experience with FANUC robots, controllers and peripheral equipment on
RJ3iB, R30iA, and R30iB control platforms
• Previous experience with FANUC application software and programming

Bachelor’s Degree in an Applied Science or equivalent technical education preferred
• Five years Robotics Integration/Installation/Service Experience
• Mechanical/Electrical/Pneumatic Troubleshooting, Teardown, and Repair Experience
• Significant Travel Experience
Job Type: Professional
Specialty: Industrial Equipment

Job Snapshot

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