Account Manager
at HumCap Recruiting

Date Posted: 9/8/2017

Job Description

Description:
Client Success Manager Position Summary:




Our client is looking for the best and brightest to join the

team. We are looking for a Client Success Executive who will be responsible for

the partnership between the Top Tier Strategic clients, driving value

realization and return on the client’s investment, and is the highest point of

escalation for client concerns. This position requires a technology-savvy

individual who has experience in working with SaaS Clients and in driving

company strategies. They work directly with our clients to understand need and

develop a long-term strategy to meet those needs and ensure continuous success.

The individual will work collaboratively with the sales, service, and operations

teams to ensure the client receives excellent service in all interactions. If

you are passionate about Client experiences, driving improvements, and rolling

up your sleeves to build complex Client solutions, you may be just who we are

looking for. Real Client Success comes from the heart. We are looking for

someone with the best Client success management and business consultancy skills

around; someone with impeccable relational skills who can create win/win

environments for all parties that they work with.




Essential Functions:




• Define the on-going strategic vision for limitlessly

improving Client Success function while maintaining a clear focus on Client

satisfaction.




• Own overall relationship with a book of assigned clients,

which include: Increasing adoption, ensuring retention, and satisfaction.




• Establish a trusted/strategic advisor relationship with

each assigned client and drive continued value of our products and services.




• Manage client expectations, keeping clients satisfied and

expectations realistic




• Act as the Project Management liaison - working with other

departments to delegate and oversee an array of activities including:

integrations, migrations, version upgrades, custom development, training,

tactical consulting, and future implementation projects.




• Champion support resolution plans and application change

orders critical to the client base.




• Provide guidance and planning through application upgrades

and patches.




• Create and manage key scope documents including,

presentations, and statements of work, functional and technical requirements,

reports, and project plans.




• Conduct Quarterly Business Reviews (QBR’s) to understand

and ensure that, at various stages in a client company’s life cycle, they are

property situated on the platform and are maximizing their experience.




• Work with clients to establish critical goals, or other

key performance indicators and aid the Client in achieving their goals




• Frequent interaction with clients including Directors,

VPs, and C-level executives of Fortune 500 companies




• Collaborate with internal Product Management and

Engineering teams to ensure Client feedback is incorporated into the product

roadmap and both teams have clear and consistent access to the voice of the

Client




• Partner with internal sales representatives to build

relationships with major prospective clients during the sales process to assist

in initiating a long-term partnership with the client company.




• Other projects and responsibilities may be added at the

manager’s discretion.




Required Knowledge, Skills and Abilities (KSA) Experience

with Saas Platforms Proficient in MS Office software (Excel, Power Point, and

Word) Proficient in GoToMeeting and Webinar Functionality Experience with

SalesForce & Gainsight highly desired




 




Other Knowledge, Skills and Abilities:




• Excellent verbal and written skills, leadership skills,

analytical skills, and project management experience,




• Good understanding of mobile, telephony, and web

technologies,




• Experience with workflow automation, client management,

and implementation planning,




• Experience conducting business assessments and analysis

and interpreting the results into custom multifaceted enterprise solutions,




• Ability to specify business reporting requirements,




• Ability to quickly establish relationships and interact

with business owners, executives and managers




• Ability to adapt to a fast-paced, continually-changing

business and work environment while managing multiple priorities




• Knowledge and ability to understand and negotiate complex

risk




• Ability to sense trends amongst clients, spoken or

unspoken, for requests or issues




• Ability to work across departments internally to solve any

client issues that arise




• Self-motivated, team-oriented, very responsible, and

focused on exceeding client expectations




• Demonstrated ability to deal with change and excel in

high-stress situations




• Self-managed, responsive, and dedicated to client success




 




Working Environment:




• Position includes some domestic travel.




• Work in clean, pleasant, and comfortable office setting




 




Minimum Required Education: Education: Bachelor’s degree

preferably in business, management or marketing. MBA highly desired.




 




Experience:  5+ years of relevant software experience

(Client Service, Account Management).




 

Job Snapshot

  • Employee Type: Full-Time
  • Location: Allen, TX
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 9/8/2017

About Us

“It’s not what you know but who you know that makes a difference”.

~Anonymous

Looking for a job or thinking about a career change?


HumCap is committed to helping applicants find relevant and fulfilling jobs. As a recruiting company, we perform search services for local and national businesses and match professionals to the areas of expertise requested by our clients. The vast network of employers we work with provides HumCap with special access to positions that won’t be listed anywhere else. These special job postings increase a candidate’s chances of not only being hired but also of finding a job that best fits their skills and objectives.

Our access to employment opportunities spans a variety of industries, including software, high tech, financial services, and healthcare. If an applicant wants to utilize our services, we begin the process with an in-person interview between a recruiter and the applicant where we discuss their goals and employment history. After developing a complete understanding of each candidate’s current situation in regards to talents and career goals, HumCap can then seek out the best employment opportunities that match each applicant’s needs. We see each applicant as a unique entity – not another faceless number.

The interaction continues along the process as HumCap finds potential job matches from client companies. Applicants who closely match a client’s job description are informed about the opening and briefed on the requirements. With their approval, we can begin marketing their achievements and skills to the client business and support the applicant throughout the interview and hiring process.

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