Director of Contact Center
at HumCap Recruiting

Date Posted: 8/4/2017

Job Description

Description:
Experience leading and managing a high quality customer centric call center.  Microsoft Dynamics, Live Ops - a background that has lended towards training, motivating, developing processes and structure for growth and down the road to implement remote CSR staff memebers.  Someone who has the balance of focus;  can look at metrics, training on areas of need, call abandonment issues, white glove service and help with new processes that will lead the department to implement staffing for various time zones their client's are in. 
There are 30 CSR members now will likely grow to 40 int he next 2 years.  Many are entry level staff, some in the future may include part-time work from home semi-professionals.  Ideally this Director will have the experience of successfully manageing and leading both types of staff. 

Job Snapshot

  • Employee Type: Full-Time
  • Location: Fort Worth, TX
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 8/4/2017

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