Director of Operations
at HumCap Recruiting

Date Posted: 2/28/2017

Job Description

Description: Opportunity Profile – Director of Operations
EGW Utilities Overview

EGW is the premier distributor in the South Central Region of the United States and is experiencing steady growth as it continues to serve the natural gas distribution, waterworks and plumbing industries. We are a traditional wholesale distributor in the natural gas industry focused on supporting four areas within a gas utility including construction/maintenance, service, metering and damage prevention. Our role in the waterworks and plumbing market is that of a master wholesaler. We utilize a national network to distribute our own White Rhino branded products and other well-known brands. In addition, EGW operates a fabrication facility to support the needs of all markets.  We are dedicated to understanding the needs our team members, customers and our community. EGW’s goal is to attract and develop driven individuals that possess character, professionalism, and morality with a focus on service and support.  We provide a healthy benefits and rewards program to all team members in accordance with our Core Values.

The Mission – Why We Exist

Our Mission is to consistently exceed our customers’ expectations by providing superior service and quality products with the highest level of integrity.

The Vision – What We Want to Do

Our Vision is to build a $50M brand by 2025 while providing personal growth and financial security for team members and their families.

Our Core Values – How We Will Accomplish This Mission

Our Core Values are the tools we use and the behaviors we exhibit as Team Members of EGW Utilities. They describe how we work together to achieve the special culture we’re developing and how we view our responsibility to each other and the communities where we live and work.

The Golden Rule is our guide
Support and value team members as family
Character, professionalism and morality in all we do
Financial security for shareholders and team members
Service to customers, team members and the community is our pleasure

The Position

EGW is searching for a Director of Operations who is accountable for inventory management including purchasing and customer order fulfillment from entry of orders to assembly/fabrication/repair to warehousing and shipping products to customers. The Director is a part of the EGW leadership team and represents the Operations department in company decision making, improvement initiatives, strategic & operational planning and achieving company goals. 

The Director of Operations establishes departmental goals, standards, metrics, processes and training to ensure inventory is optimized and customer orders are fulfilled on time focusing on quality management and delivering on the company’s mission of providing superior customer service.

The Director continually improves company processes and optimizes the company’s use of its ERP and other systems. The Director of Operations also utilizes the Entrepreneurial Operating System (EOS - ) management system and identifies and resolves inter and intra-departmental issues.  As a distributor, inventory management is a core competency and the Director has primary accountability for implementing a system to ensure EGW is best-in-class in this area and managing the operational aspects of supplier relationships.  As EGW moves more into light manufacturing and assembly operations, the Director develops and deploys appropriate processes and procedures, utilizes best practices, and employs techniques such as lean manufacturing to ensure efficiency and quality.

The Director of Operations is responsible for hiring and supervising five direct employees while overseeing their respective teams including two Purchasing Agents, the Customer Service Manager, the Warehouse Manager and the Production/Fabrication Manager.

Performance in this position will be measured by: achieving and maintaining the optimal level of inventory, customer satisfaction ratings, on-time delivery of orders, producing high quality / low cost products, adherence to the EOS management system, and quarterly and annual goal achievement.  Of equal importance is the skill in managing and inspiring those who report to the Director and creating a high performance Operations team that lives by the company’s Core Values and delivers on the company’s mission and vision.

The position reports to the Chief Operating Officer.

Key Characteristics of the Ideal Director of Operations (categorized by the 5C’s)
Lives by the Golden Rule – “do unto others as you would have them do unto you”
Servant Leader – desires to serve and help others first through identifying and meeting the needs of colleagues, customers, and communities vs. meeting one’s own needs
Exhibits Integrity – the quality of being honest and having strong moral principles
Humility - having or showing a modest or low estimate of one's own importance
Improver – highly motivated to solve problems and improve processes/systems due to a mentality of always looking for a better way to do something
People Smart - exhibits common sense, good judgment and intuition about people and knows what is happening in a group situation and how to deal with others in the most effective way
Excellent Communicator – Has strong verbal and written communications skills to convey information in a clear and concise manner that is easy for others to quickly understand.
Self-Starter – Creates ideas and follows through without prodding, balanced with judgment and knowing when and how to ask for assistance and counsel.
Continuous Learner – A passion for continuous learning and the self-motivation to read, take courses, talk to people and perform other activities to improve one’s self.

Expectations of the Director of Operations

The Director of Operations comes prepared to all meetings, asks informed questions, completes action items on-time, and makes a constructive contribution in all discussions.

The Director builds strong trust-based working relationships with other members of the EGW leadership team including the CEO, COO, Controller, Sales Managers, and HR Director and works with them to resolve cross-departmental issues and develop and execute company strategic plans and goals.

The Director of Operations works with those he/she manages to:
Establish clear priorities, metrics and goals which capture what success looks like for the team and for individual staff members, and ensure that plans are in place for meeting those goals
Develop/improve processes and procedures that ensure optimal efficiency and effectiveness
Give clear and actionable performance feedback helping people get better at what they do
Provide advice and mentoring to staff for career growth and development
Embody company core values and inspire staff to reach highest levels possible

Minimum Education& Experience
Hands-on experience in optimizing inventory levels & procurement, required
At least five years’ experience in managing people, required
Bachelor’s degree or equivalent experience, required
At least five years’ experience working for a distribution or wholesale business, required
Experience in light manufacturing/assembly operations and customer service, desirable
Experience with gas and/or water utility products, desirable
Working knowledge of ERP systems, required (specifically Epicor P21 is a plus!)
Experience with Entrepreneurial Operating System (EOS), desirable

Job Snapshot

  • Employee Type: Full-Time
  • Location: Carrollton
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 2/28/2017

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