Technical Support Analyst
at HumCap Recruiting

Date Posted: 4/28/2017

Job Description

Description: Headquartered in Addison, Texas, FISH Technologies, provides the experiential marketing world with “Live Event Operating Systems” that give brands, event organizers, and agencies the ability to register guests, track consumer behavior, and link physical brand experiences to online media. Our platform creates frictionless environments where event attendees easily collect content, supply contact details to brands, and share experiences with their friends.

FISH Technologies is currently hiring a full-time Technical Support Analyst. This exciting position is the first point of contact for clients requiring assistance in the operation or trouble shooting of their software and equipment. Excellent customer service and problem-solving skills are essential to this role. The Technical Support Analyst will be responsible for receiving and managing remote support calls, resolving networking, hardware, or software related issues or faults, and providing detailed service tickets throughout the process. The ability to rapidly assimilate to new hardware platforms and software systems is crucial. The Technical Support Analyst also assists in the configuration and testing of new systems and in the development of training materials and checklists.

The ideal candidate will have:

• Excellent problem solving skills
• Excellent customer service skills
• Comfortable with new technology
• Understanding of IP networking and protocol
• Understanding of Windows Operating Systems
• Understanding of Linux, Apple Mac OSx/iOS
• Remote access tools (Team Viewer, etc.) experience desired
• Unix / Linux command line interface experience desired
• Strong organizational, planning, and analytical skills
• Flexible and resilient. Results driven. Remains positive even during times of stress.
• Excellent interpersonal, written and oral communication skills
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Professional and friendly attitude and able to quickly develop a rapport with clients, both internally and externally
• Ability to cope with interruptions, prioritizes many tasks simultaneously, and demonstrates the willingness to assist with a variety of activities.
• Effective decision making and problem solving skills

Essential Job Functions:

• Provides end user technical support
• Provide on-site or remote customer technical support experience, as needed
• Performs systems diagnostics and fault isolation
• Characterizes system faults and issues detailed service tickets when follow up development action is required
• Monitors remote client/server systems
• Performs remote system maintenance and upgrade procedures
• Assists with configuring and preparing equipment for deployment
• Assists with system QA and testing
• Assists with publishing and maintaining system technical documentation
• Possible travel to provide on-site customer technical support and training

• High School Degree or Equivalent required
• Associates Degree IT - preferred

Job Snapshot

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